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Googler sheet integration doesn't work


Hello.

After working without problems for some time, the google sheet integration of some forms (those that were collected in a single sheet) are skipped (perhaps because I think I deleted a tab in the sheet?).

Now I have eliminated the sheet that collected all the forms and I tried to make a new one (doing a new integration) but it still doesn't work: the sheet fills up when I integrate them but then it doesn't update the results.

 

Best answer by Liz

Hi @fra-ioi It could be for the reason above but it might also be worth having our tech team take a look at this by contacting them here. They can see the errors in the backend to narrow down the reason!

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Liz
Community Team
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  • Tech Community Advocate
  • 14971 replies
  • July 20, 2023

Hi @fra-ioi Does your sheet have over 2 million cells by chance? If so, this is a limitation of Google’s API and would prevent new data from filling. 

You can read more about this here


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  • 2 replies
  • July 20, 2023

hi @Liz 

it could be.. but now I’ve disabled the integration. why it doesn't work even if i try to create a new google sheet?


Liz
Community Team
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  • Tech Community Advocate
  • 14971 replies
  • Answer
  • July 20, 2023

Hi @fra-ioi It could be for the reason above but it might also be worth having our tech team take a look at this by contacting them here. They can see the errors in the backend to narrow down the reason!


  • Author
  • Explorer
  • 2 replies
  • July 21, 2023

ok @Liz thanks, I contact them immediatly


Liz
Community Team
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  • Tech Community Advocate
  • 14971 replies
  • July 21, 2023

Let us know what they say, @fra-ioi !


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