Hi,
I have an embed Typeform on my Wordpress website
Most users do not have any issues with the form, it is loading as expected.
But some users have reported having a blank page, and only being able to access the form if in incognito mode. We can’t ask all users to use this mode to view the form.
Thanks for your help!
Best answer by mathio-tf
Hi
I see the form is not loaded until a cookie consent is given. If I click “Reject all” cookies, the form is not loaded. Could this be the issue?
This could also be related to a browser extension those users are using. Browser extensions are disabled in incognito mode by default. How many users are experiencing this issue?
+5Hi
+5Hi
I see the form is not loaded until a cookie consent is given. If I click “Reject all” cookies, the form is not loaded. Could this be the issue?
This could also be related to a browser extension those users are using. Browser extensions are disabled in incognito mode by default. How many users are experiencing this issue?
Hi
Is there anything I can do to allow the loading of the form despite the rejection of the cookies?
Thank you!
+5It looks like you are using CookieYes plugin in your website. Unfortunately I am not familiar with this plugin, but I think you will need to find some settings there to allow loading the form regardless of the cookie preference.
Just a note - make sure your typeform is compliant and you have all necessary consents before displaying it (eg. you might want to display cookie consent in your typeform) .
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