I want to use the free professionalplan which the github student developer plan provides. I went to the claim offer website, linked my github account and and then logged in to my typeform account but I get an error message stating something went wrong and thus I am not able to use the free professional plan.
Answered
Unable to use Github Student Developer plan
Best answer by Mariana
Hi
We've created a Guide with all the steps for you to follow:
If you're still facing issues make sure to reach out to the billing team, they are best placed to handle this kind of situation.
Do you mind creating a ticket with them here? They will be able to help you further regarding your coupon 
P.S.: Please make sure you use the same email of your Typeform account. This is because tickets that are not raised with the right account will take more time to get a response since non Typeform users have a different priority.
Hope this helps! Let me know how it goes 
1 person likes this
+5 Hi 
We've created a Guide with all the steps for you to follow:
Let us know if this works! In case it doesn't, do you mind sharing a screencast showing the exact steps you're taking on your end?
Looking forward to hearing from you!
Hi
https://drive.google.com/file/d/1b2Eikdz6uAocwLn2syBQ58uSA_u3P1K6/view?usp=sharing
1 person likes this
+5Hey 
I escalated your case to the billing team and you should have received a confirmation via email that your coupon has been added directly to your account. This means you can now upgrade to a paid plan with 100% off (make sure to select the yearly version).
If you have any follow-up questions, feel free to reply to this thread or to the email. ;-) Happy Monday!
Hey
1 person likes this
+5Hi
Can I ask you to please try again? Looking forward to hearing good news!
+5Hey
Also, please keep in mind that all Typeform plans are automatically recurring! So, if you want to discontinue at any point you'll need to cancel your plan from your Account Settings section. Otherwise, your plan will be renewed next year (without the discount).
Hope it helps! 
Hello @Mariana, I’m also having the same problem here. I tried all the plans to apply the coupon but it said that ‘The coupon is not valid for the selected plan’
+5Hi
We've created a Guide with all the steps for you to follow:
If you're still facing issues make sure to reach out to the billing team, they are best placed to handle this kind of situation.
Do you mind creating a ticket with them here? They will be able to help you further regarding your coupon
P.S.: Please make sure you use the same email of your Typeform account. This is because tickets that are not raised with the right account will take more time to get a response since non Typeform users have a different priority.
Hope this helps! Let me know how it goes
Smile – sunshine is good for your teeth.
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