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lost my private workspace

C

Hi,

A friend had the pro account with 5 users, he got downgraded to 1 user because of his company and now (I was one of the 5 users) even my private workspace has disappeared . I had very important surveys going on and I would like to get my access back to them asap how can I do ?

Best answer by Liz

Hi @cha.p Thanks for stopping by the community. Our support team would be the best folks to contact for help with this, as they can access your account directly to figure out what happened to the workspace. 

You will want to contact them from your account email here.

If you have any questions in the meantime, please let us know! 

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    2 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14905 replies
    • Answer
    • January 10, 2022

    Hi @cha.p Thanks for stopping by the community. Our support team would be the best folks to contact for help with this, as they can access your account directly to figure out what happened to the workspace. 

    You will want to contact them from your account email here.

    If you have any questions in the meantime, please let us know! 

    Life is a series of awkward moments separated by snacks.
    john.desborough
    C
    2 people like this
    • john.desborough
      john.desborough
    • C
      cha.p
    Gabi Amaral
    Ex–Typefomer
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    • Gabi Amaral
    • Ex–Typefomer
    • 1777 replies
    • January 11, 2022

    Hey @cha.p! Hope you're having a nice day. If you still have doubts about account ownership, it might be worthy to take a look at this post from our amazing @carlota.burrel! 

     

    Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)

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