Typeform email isn't being sent to Stripe | Community
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Typeform email isn't being sent to Stripe

D
  • DNB
  • Explorer
  • 3 replies

I setup a survey with payment and the email address entered isn’t being sent to Stripe. It worked the first time I tested it and Stripe sent an automated receipt to the email address but then it then stopped working and I can’t figure it out.

Is there an issue with the Stripe integration? or am I missing something?

Best answer by Liz

Oh, I see, @DNB . That’s strange. So you are able to see the email when you look individually, just not in the table view? 

It might be a bug then, in which the support team can help you here. 

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    5 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14971 replies
    • March 21, 2023

    Hi @DNB This is expected behavior with the integration. Our stripe integration doesn’t currently send respondent data to Stripe, but I would suggest looking at the workaround in the post below: 

     

    Life is a series of awkward moments separated by snacks.
    D
    • DNB
    • Author
    • Explorer
    • 3 replies
    • March 21, 2023

    @Liz Got it. But email isn’t even showing up in the survey results table. I have to look at each individual record to view the respondents email. 

     

     

    D
    • DNB
    • Author
    • Explorer
    • 3 replies
    • March 21, 2023

    @Liz The other survey in my workspace displays email address in the results table. I can’t figure out why it works for one and not the other?

     

    D
    • DNB
    • Author
    • Explorer
    • 3 replies
    • March 21, 2023

    @Liz I also setup Typeform’s built-in notifcation to respondents, but that isn’t working either.

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14971 replies
    • Answer
    • March 21, 2023

    Oh, I see, @DNB . That’s strange. So you are able to see the email when you look individually, just not in the table view? 

    It might be a bug then, in which the support team can help you here. 

    Life is a series of awkward moments separated by snacks.

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