Is Customer Service non-existent?

I have been emailing customer support for DAYS with only the automated response, so NO, nobody has responded to me.  Again, we are a CAT RESCUE NONPROFIT trying to upgrade and get the promised 40% nonprofit discount.  I upgraded and paid the $290 thinking that would gain access to chat, but NO.  So now I either get the discount refunded, or I AM DONE WITH TYPEFORM ALTOGETHER.  The customer service is beyond horrible.  The only way I could get any kind of response from ANYONE is through this community forum, WTF?????????

Account is: furryfriendlies@gmail.com

My personal email is genesegal@gmx.com

Maybe someone should look into it???

Still  no answer either from you or from billing regarding my requested discount code for the upgrade.

Hi @furryfriends sorry for the delay replying here, unfortunately we don’t have access to your account so can’t help with billing issues but I’ve reached out to the support team and asked them to look into this ASAP for you.

All I want to do is unsubscribe, the link I was sent to has nothing to do with anything that I am concerned with. Go figure, just like everything to the internet in 2024.

Hi @nobody sorry you’re having issues cancelling your account, we do have this Help Center article which talks you through the options, but let us know if you need more help with it.