On Friday I upgraded my account, and the charge has processed on my credit card. My account is still showing the free version and I have reached the limit for responses to my survey. I have reached out to customer service by creating a ticket for the issue. I have not received any communication from them concerning my account. However, I have been getting plenty of automated response related to my limit being reached. Very frustrating. I need access to my data.
Answered
Payment completed but account not upgraded
Best answer by Liz
Hi
+5Hi
+2This just happed to me as well. What a BUG. Not a good sign for a Company that should be better than this. Lack of responses, support and proper functionality. Doing good in sales and marketing but delivery NOT SO MUCH! The lack of support is horrifying. I’m seeking alternatives now. What else can a mistreated client do?
+2Keep the life affirmation to yourself for the time being, please. Not useful. Much like the links to FAQ and DIY support. Not appreciated.
+5Hi
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