Why can't I cancel | Community
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Question

Why can't I cancel

  • September 5, 2024
  • 1 reply
  • 54 views

I only needed to do one survey for one project in July. I swear I cancelled my subscription when it was done, but my boss just came to me and said we were billed for August and when I logged into my account I see it is still active and they are about to bill us for September too! So I try to cancel, but when I get to the end of your survey, the cancel button is grayed out! I also am unable to delete my payment method. I am also unable to instant chat with you bc I only had the basic plan. I hope to have a prompt cancellation AND a refund of the two months I didn’t even want or use. 

 

Seriously.

Liz
Community Team
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  • Tech Community Advocate
  • September 5, 2024

Hi @ReneeT Thanks for stopping by the community. You’ll want to contact our billing team here via email, if you haven’t already, as they will have direct access to your account and billing information. 


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