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Answered

UPGRADE IS IMPOSSIBLE

  • December 14, 2021
  • 6 replies
  • 102 views
J

Hello

 

I can't get a subscription. I have an error message.

 

Help please

 

Thanks in advance

 

Jennifer

Best answer by sbmitchell

I created another account and was able to upgrade. My old account kept failing with a 500 error via cha ching, if that helps. That being said, Ive just moved forward with another email and account because I couldnt get the other to work properly.

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    6 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15014 replies
    • December 14, 2021

    Hi @Jen Urbann Thanks for stopping by the community. Could you please send a screenshot of the error message? 

    Life is a series of awkward moments separated by snacks.
    S
    • sbmitchell
    • Navigating the Land
    • 2 replies
    • December 17, 2021

    The checkout screen never loads for me. Literally cant upgrade my account to a paid plan.

    john.desborough
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    • john.desboroughCertified Partner
    • Certified Partner & Champion
    • 5306 replies
    • December 17, 2021

    @sbmitchell - suggest you open a help ticket with the billing team at this link. 

     

    cheers

    If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
    Gabriel
    Liz
    2 people like this
    • Gabriel
      Gabriel
    • Liz
      Liz
    Gabriel
    Ex–Typefomer
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    • Gabriel
    • Community Team
    • 857 replies
    • December 17, 2021

    Let's us know if you get the support team to help with this @sbmitchell . Otherwise just give us a shout 🗣️

    "If you think you are too small to make a difference, try sleeping with a mosquito".
    Liz
    1 person likes this
    • Liz
      Liz
    S
    • sbmitchell
    • Navigating the Land
    • 2 replies
    • Answer
    • December 20, 2021

    I created another account and was able to upgrade. My old account kept failing with a 500 error via cha ching, if that helps. That being said, Ive just moved forward with another email and account because I couldnt get the other to work properly.

    Gabriel
    1 person likes this
    • Gabriel
      Gabriel
    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15014 replies
    • December 20, 2021

    Hi @sbmitchell Thanks for circling back! Did you hear back from our support team to help you with the initial account? 

    Life is a series of awkward moments separated by snacks.

    Reply


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