BILLING TEAM HELP PLEASE: Need a refund on an automatic annual renewal which was a mistake, I cannot currently afford to pay this! | Community
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BILLING TEAM HELP PLEASE: Need a refund on an automatic annual renewal which was a mistake, I cannot currently afford to pay this!

H

Hi,

 

I just got an email today saying my credit card has just been charged for an annual subscription - I had no idea it was due for renewal and was planning on cancelling soon as I am switching to an all-inclusive platform. I cannot afford to pay this and do not have the money budgeted for it. With zero communication from Typeform that our susbcription will be due for renewal soon of course I forgot and had no reminder, which is a disappointment in customer service from Typeform. Please can someone advise me on how I can get a refund?

Best answer by Gabi Amaral

Hello @Hayley L! Welcome to our Community!

The best option for you is to contact our billing team using the link. They'll be able to take a look at your account and help you to solve this. 

Let me know if you have any other questions. Wishing you an amazing week! 😊

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7 replies

Gabi Amaral
Ex–Typefomer
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  • Gabi Amaral
  • Ex–Typefomer
  • 1777 replies
  • Answer
  • August 1, 2022

Hello @Hayley L! Welcome to our Community!

The best option for you is to contact our billing team using the link. They'll be able to take a look at your account and help you to solve this. 

Let me know if you have any other questions. Wishing you an amazing week! 😊

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
S
  • Sportololife
  • Navigating the Land
  • 2 replies
  • September 1, 2022

Hi, 

I was unaware my account was on autorenew, it has taken money out of my account and i cant afford to pay this. How do I go about asking for a refund? I tried the links above but i wasn’t able to send a message. I am quite stressed about this as I cant seem to sepak to anyone or have a direct email to email someone. 

Any help welcome!!
Colin

Gabi Amaral
Ex–Typefomer
Forum|alt.badge.img+5
  • Gabi Amaral
  • Ex–Typefomer
  • 1777 replies
  • September 1, 2022

Hello @Sportololife, 

What happened when you tried to send your message? I tested it here and it worked just fine.

Make sure you are logged in in your Typeform account to create the ticket. 

Hoping you can solve this asap! 

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
S
  • Sportololife
  • Navigating the Land
  • 2 replies
  • September 1, 2022

Hi Gabi, 

Thanks for this - my challenge is i am signed in but when i click on the link it signs me out?? Not sure what i am doing wrong.

B
  • Byron76
  • Navigating the Land
  • 1 reply
  • September 23, 2022

Hi there,

I was charged for an annual subscription to Qustodio. I haven't used the app since last year - i didn't perform the way I needed it to. I thought that my subscription was cancelled but I’ve now been charged for another annual fee. I need this fee to be refunded please asap. 

Kind regards,

Byron Levey

 

C
  • companybecho
  • Navigating the Land
  • 2 replies
  • July 24, 2024

Auto renewal done by typeform. Credit card payment deducted. However I dont want to continue. There is noone who can answer genuinely. We will not recomend your services to anyone. Its totally illegal work you are doing. Rediculous service and malafide trade practice. Very bad experience. +91-9922072460  Email ladda@CompanyBecho.com

Grace
Community Team
Forum|alt.badge.img+5
  • Grace
  • Community Advocate
  • 2654 replies
  • July 25, 2024

Hi @companybecho thanks for reaching out here, if you haven’t already you’ll need to contact our billing team via this link as we don’t have access to your account information here in the community.

If cauliflower can become pizza, you my friend can do anything

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