I cant delete payment method

Hello,

I want to delete one of the two credit cards I have in my Typeform account, but I cannot find how...?

Every month Typeform is billing me from a creditcard which is no longer in use, and the card which is applicable is not chosen by Typeform, how can I change this?

I means that every month I get the message: “Invalid Payment Method”, and I have to pay manually.

Please advise!

King regrads,

Kees DK

Hi @Kees DK Happy New Year and thanks for stopping by the community with your question.

If you have already followed the steps in the article that Liz shared above (this one) I would recommend contacting the billing support team via this link to get some help. 

Let us know if you have any other questions or need help with anything else in the meantime 😊