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education discount not showing when upgrade

Dana
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  • Dana
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Hi there, when I try to upgrade my plan the education discount that I qualified for is not showing anymore. It was there before the system upgrade a few weeks ago. Please help. 

Best answer by Dana

FYI: Billing was able to assist me yesterday, so thank you @Liz for the nudge. 🙏

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Dana
john.desborough
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    john.desborough

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Grace
Community Team
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  • Grace
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  • 2710 replies
  • April 25, 2023

Hey @Dana thanks for stopping by 😊

I would recommend contacting the support team to help with this one, as we don’t have access to your account in the community. Was it for Typeform or VideoAsk? Just want to make sure I share the correct support link here for you!

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Dana
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  • April 25, 2023

Typeform 

Dana
Grace
Community Team
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  • Grace
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  • April 25, 2023

Thanks @Dana definitely reach out to the billing team by creating a ticket here and make sure you’re signed into your Typeform account at the time so it grabs the correct email address for your account. 

Let us know if you need any help along the way!

If cauliflower can become pizza, you my friend can do anything
Dana
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  • April 25, 2023

I actually sent out a ticket three days ago and haven’t heard back. 

Dana
Grace
Community Team
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  • Grace
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  • 2710 replies
  • April 25, 2023

@Liz can you help with this one?

If cauliflower can become pizza, you my friend can do anything
Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15035 replies
  • April 25, 2023

Hi @Dana I’ve asked the billing team to bump up the ticket answer time so hopefully you should hear from them soon. Let me know if not!

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Dana
Grace
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Dana
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  • Dana
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  • April 26, 2023

FYI: Billing was able to assist me yesterday, so thank you @Liz for the nudge. 🙏

Dana
Liz
john.desborough
Grace
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    Liz
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Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15035 replies
  • April 27, 2023

Wahoo! Glad to hear it, @Dana . Let us know if we can help with anything else. 😁

Life is a series of awkward moments separated by snacks.

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