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I mistakenly subscribed to an annual plan.

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I mistakenly subscribed to a Yearly plan. 590 doller.I want to downgrade to a monthly plan somehow. I don't care if I have to pay a penalty. Please help me.

Best answer by Liz

Hi @nimikkk Thanks for stopping by the community. You’ll want to contact our billing team here since they can access your account and help with any payment issues. 

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    Liz
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    • Liz
    • Tech Community Advocate
    • 15035 replies
    • Answer
    • June 5, 2023

    Hi @nimikkk Thanks for stopping by the community. You’ll want to contact our billing team here since they can access your account and help with any payment issues. 

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    • Valle
    • Explorer
    • 1 reply
    • September 16, 2024

    On September 16th, 2024, we mistakenly activated an annual plan and received the invoice with the number IN-2024-824954, for a total amount of 302.50 EUR. We would like to switch this plan to the monthly plan and proceed with the cancellation of the annual plan.

    We would greatly appreciate it if you could process the corresponding refund and assist us in switching to the monthly plan.

    We look forward to your prompt response and assistance.

    Grace
    Community Team
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    • Grace
    • Community Advocate
    • 2821 replies
    • September 17, 2024

    Hi @Valle I see you also asked the question over here:

    Where @john.desborough has shared the same link as Liz did in this thread. You will need to contact the billing support team to resolve this one, we don’t have access to your account here in the community so are unable to make any changes. 

     

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