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Can't upgrade plan

  • June 12, 2023
  • 1 reply
  • 82 views
S

Hi there,

 

trying to upgrade from starter to Plus on a monthly basis, but payment gets declined all the way (Revolut). I am getting the card verification screen on Revolut on which I accept, afterwards the payment gets declined. Is there any trouble paying with Revolut for Typeform? I do not have any other business account, so it’s this or I need to find some tool else…?

 

Thanks!

Best answer by Liz

Hi @SUPPLOX Thanks for stopping by the community and sorry to hear about the troubles upgrading your account. You’ll need to contact our billing team here to help with any account issues, as they’ll be able to take a look at the payment errors for you. 

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Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14923 replies
  • Answer
  • June 12, 2023

Hi @SUPPLOX Thanks for stopping by the community and sorry to hear about the troubles upgrading your account. You’ll need to contact our billing team here to help with any account issues, as they’ll be able to take a look at the payment errors for you. 

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