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Cannot find my workspace/workspace does not exist

E

We have multiple typeforms published for our business using the Enterprise plan and I was notified yesterday that our published links are saying “you can’t access the typeform until the creator says so.” When I tried logging in to our account to troubleshoot, all of our surveys were gone and I’m being prompted to create a workspace. Everything just disappeared and it looks like we’re downgraded to the free plan. This is so, so bad. I created a help ticket but am not getting a response so I’m turning to this community. Has this happened to anyone else? 

8 replies

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14905 replies
  • July 26, 2023

Hi @EO Products You might just need to switch organizations. You can do this by clicking this button in the settings: 

 

Life is a series of awkward moments separated by snacks.
E
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    EO Products
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  • EO Products
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  • 4 replies
  • July 26, 2023

OMG I will die if it’s that easy. BRB while I go check...

Liz
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  • Liz
    Liz
E
  • EO Products
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  • 4 replies
  • July 26, 2023

@Liz I was hopeful but the “switch organization” option isn’t there. 

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14905 replies
  • July 27, 2023

Hi @EO Products Oh, that is a bit odd. In that case, I would suggest reaching out to our support team here, as they’ll be able to log into your account and see what’s going on. 

Life is a series of awkward moments separated by snacks.
E
  • EO Products
  • Author
  • Explorer
  • 4 replies
  • July 27, 2023

Thanks @Liz. I did open a ticket three days ago and haven’t gotten a response. Do you have any tips to get through to an agent? There doesn’t seem to be a phone number or chat option. I’m really at a loss here. I appreciate your insights. 

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14905 replies
  • July 28, 2023

Hi @EO Products Our support team let me know they responded to one of your tickets yesterday. Did you receive that response? It might be in the spam inbox, if you haven’t checked there yet. 

Life is a series of awkward moments separated by snacks.
E
1 person likes this
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    EO Products
E
  • EO Products
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  • 4 replies
  • July 28, 2023

@Liz I did get their response! Charlie has been super helpful in getting us to a resolution. Thank you very much!

john.desborough
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  • john.desborough
    john.desborough
Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14905 replies
  • July 31, 2023

Oh wonderful, glad to hear it, @EO Products ! Were you able to get back into the workspace? 

Life is a series of awkward moments separated by snacks.

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