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Salesforce Error - Can't Map Same Salesforce Field To Two Questions


Hi, 

We’re trying to create a salesforce mapping for one of our typeforms. However when we try to activate we get the error - Can't Map Same Salesforce Field To Two Questions: undefined, undefined, undefined, undefined, undefined, undefined, undefined, undefined. 

I’ve checked the mappings and no Salesforce field is mapped to two questions. There’s also no duplicate questions. 

We’re passing through the email, firstname, and lastname as a hidden field and mapping it back into Salesforce if that makes any difference. 

Has anyone else had an error like this before? 

 

Best answer by Liz

Hi @joshuaxi Thanks for reaching out! Happy Thursday! Do you happen to have any unsupported fields in the form, such as the matrix or ranking? Sometimes, this can cause the errors you’re seeing, even if you’re not mapping them into Salesforce. 

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4 replies

Liz
Community Team
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  • Tech Community Advocate
  • 14923 replies
  • Answer
  • August 12, 2021

Hi @joshuaxi Thanks for reaching out! Happy Thursday! Do you happen to have any unsupported fields in the form, such as the matrix or ranking? Sometimes, this can cause the errors you’re seeing, even if you’re not mapping them into Salesforce. 


Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • 1777 replies
  • August 23, 2021

Hello @joshuaxi

Were you able to follow up on your issue? Were you able to find the problem and fix it? Don't forget to let us know. :wink:


  • Navigating the Land
  • 4 replies
  • October 18, 2021

I just ran into this issue. I have two Calendly questions that might be causing this to fail. Is there a workaround?


Liz
Community Team
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  • Tech Community Advocate
  • 14923 replies
  • October 19, 2021

Hi @ReBuy Engine Oh, that’s a good question. I haven’t used the Salesforce integration yet with the new Calendly integration. Are you mapping the Calendly fields? Would you mind sharing a screenshot of the error message? 


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