Webhook not triggering or missing info on some answer types | Community
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Webhook not triggering or missing info on some answer types

  • February 20, 2023
  • 6 replies
  • 111 views

Benjamin Clanet

Hi team,

I’m having some issues with some of my forms.

I’ve created those forms:

  • single step poll options
  • single step with a button redirecting to a website

I’ve connected a webhook to both of them and here’s what happens:

  • If I don’t use “collect contact data”, the webhook is never triggered
  • If I use “collect contact data”, the webhook is triggered but the “answers” array is empty.

Are you aware of this issue? Am I doing something wrong?

 

PS: I have other “single step” forms with text/video/calendar/file upload as answer type and they work just fine.

 

Thank you !

Best answer by andrew_videoask

Hi @Benjamin Clanet!

It sounds like the “skip data collection” feature is toggled on in your forms.

You can fix that by clicking on the step within the builder, then (under the ‘Answer’ tab) toggling off ‘Skip data collection’. This will ensure that respondents’ answers are saved and added in the webhook delivery.

 

 

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Liz
Community Team
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  • Tech Community Advocate
  • February 21, 2023

Hi @Benjamin Clanet Do you see any errors in the webhook panel? 


Benjamin Clanet

I don’t see any errors no, it’s just not showing in the webhook panel at all.


andrew_videoask
Typeform
Forum|alt.badge.img+5

Hi @Benjamin Clanet!

It sounds like the “skip data collection” feature is toggled on in your forms.

You can fix that by clicking on the step within the builder, then (under the ‘Answer’ tab) toggling off ‘Skip data collection’. This will ensure that respondents’ answers are saved and added in the webhook delivery.

 

 


Grace
Community Team
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  • Community Advocate
  • February 28, 2023

Hey @Benjamin Clanet how’s it going? Did the skip data collection toggle solve the issue for you? Let us know if you still need any help with this 😊


Benjamin Clanet

Hi team,

It did yes, thank you for your help !


Grace
Community Team
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  • Community Advocate
  • February 28, 2023

Awesome, thanks @Benjamin Clanet 🙌


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