Billing or support assistance

Hi ​@Daniel mor I’m just checking with support to see if they got your message.

In the meantime, you can check your usage any time by heading to your Account org & setting and selecting Plan & billing - we have a Help Center article here which might be useful.

Let me know if that’s what you’re looking for, or if you need some more help 😊

Hey ​@Daniel mor I’ve just checked in with the support team, they have received your email and have been responding to you, it seems like this is an ongoing issue where not all the responses are making it into your inbox? I’m wondering if they’re going to your spam folder instead or perhaps there’s a block if it’s a company email address? 

Hmmm i don’t think spam is the reason...
I do get an automated email: 

Hey there!

Thank you for reaching out to VideoAsk Support! A member of our team will be in touch soon.

It’s just that no one human ever replies.
Can you pls help? I don’t want to see mins. consumption for the current month, but for the past month.s

Thanks
 

Hi ​@Daniel mor the support team have just replied to your message, can you check if you’ve received it?

It’s not possible to see past months minutes within your account, let me check if there’s a way for the team to pull a report manually.

I see nothing in my inbox. Only an automated email notifying me of this thread.

Thanks ​@Daniel mor and there’s nothing coming into spam from us?

There’s absolutely nothing coming from you whatsoever.
 

Thanks for confirming ​@Daniel mor. We’re investigating why this is happening, I’ll need someone from the team to assist you with minutes info so we’ll get to the bottom of it. 

Ok, just let me know when and how. DO you have another way/mailbox to contact me?

I’m trying to identify what’s blocking the email, especially since you’re receiving the automated response. And I’m also finding out if it’s possible to get you a report for previous months minutes used. Will get back to you asap Daniel, sorry for the inconvenience with this!

Hey ​@Daniel mor a member of the support team is reaching out to you today with information on minutes, let me know if you don’t receive the email 🙏

Thanks, but even when anahi replied, he then disappeared for another week. I don’t like the experience, hate to tell you this.

Tnx

Hi ​@Daniel mor my understanding is the support team are asking if you have an alternative email address they could use, can you contact support@videoask.com via a different email?