I’ve already paid via Chargebee but my account hasn’t been activated

Hi ​@som sorry to hear you’re having payment issues. We don’t have access to your account here in the Community, I would recommend reaching out to the VideoAsk support team (if you haven’t already) via support@videoask.com. I can let them know you’ll be in touch and make sure they receive your message.

hi  

Hello Typeform/VideoAsk Support,

I recently made a payment using Chargebee via the following link:

https://typeform.chargebee.com/pages/v3/wQ7gwA8c1cZtU5WDkNcd1JAXDJXc3PBGx/collect_now

The payment was successful, but my VideoAsk account (registered with the email chonlathep1999@gmail.com) has not been activated yet.

It has been more than 24 hours since the payment, and I haven’t received any confirmation or access to the upgraded features.

Could you please verify my payment and activate the account accordingly?

Thank you in advance for your support.

Hi ​@som thanks for reaching out again, did you contact the VideoAsk support team as I suggested above? Let me know if you’re having trouble reaching them.