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Switching to monthly plan

  • December 21, 2021
  • 4 replies
  • 64 views
K

I prefer the monthly billing plan.

The service expired on the 18th and Typeform attempted to charge my card approx. $400 for the year.

I only need the monthly program, yet not able to select that service.

Typeform has downgraded my account to the FREE service until they collect $400, which I’m sure is causing an issue for the code we’ve built on websites and there isn’t a way to downgrade to monthly.

Typeform has either no customer service or they are gone for the holidays.

Any suggestions?

Best answer by john.desborough

@khaazra - have you raised a support ticket at this link?  That is where the customer support is engaged. They do work ‘regular business hours’ from Barcelona time (mostly) to the west coast of the US (a few folks out there) but your ticket will be queued and responded to in the order it arrived. I would expect some slower service at this time but not much. 

they will get to you … 

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    john.desborough
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    • john.desboroughCertified Partner
    • Certified Partner & Champion
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    • December 22, 2021

    @khaazra - have you raised a support ticket at this link?  That is where the customer support is engaged. They do work ‘regular business hours’ from Barcelona time (mostly) to the west coast of the US (a few folks out there) but your ticket will be queued and responded to in the order it arrived. I would expect some slower service at this time but not much. 

    they will get to you … 

    If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
    K
    • khaazra
    • Author
    • Explorer
    • 1 reply
    • December 24, 2021

    Hello John,

     

    Appreciate your help.

    I don’t understand why it’s so difficult to get in contact with customer service or find the link to use them.

    Very discouraging…

    You don’t work for them, yet you are helping me more...

    Gabriel
    Ex–Typefomer
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    • Gabriel
    • Community Team
    • 857 replies
    • December 25, 2021

    Hello @khaazra 🌲

    Did you get a response from support? You should have at this point. If that isn't the case let me know and we'll investigate. 

    Cheers 

    PS: you have two topics about the same issue so let's stick to this one to keep things tidy. 

    "If you think you are too small to make a difference, try sleeping with a mosquito".
    Gabi Amaral
    1 person likes this
    • Gabi Amaral
      Gabi Amaral
    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14946 replies
    • December 27, 2021

    Hi @khaazra Our support team let me know that they’ve been responding to your email, so it looks like you’ve been getting help with your account. :grin:

    If you have any questions in the meantime about anything else, please let us know!

    Life is a series of awkward moments separated by snacks.

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