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Logic Jump not working


I am having an issue with my typeform. It is super urgent, the form is supposed to be published today..

I have tried to search in the community section and I can't find the answer to what I need. 

I am trying to set up jump logic with the advance settings in my Typeform survey. I would like Question 6 to skip to question 15 if the answer selected was ' Management/Owner '. Then if the option selected is 'Staff/Volunteer' then they go to the next question, which is question 7.

 

At the moment what happens is no matter what answer comes out of question 6, it takes them to question 7. So the jump to question 15 doesn't work when you select ' Management/Owner '

Please can you help me?

Here is my survey: https://awi398217.typeform.com/to/YygbQiLk

 

Best answer by john.desborough

@Arletta - i think the issue is that you have ALWAYS selected in the branching: that will override your earlier selection for Management. 

if all the other questions are supposed to go to q7 then suggest that you use in the “in all other cases” jumpto option instead of Always

 

try that out and hopefully it will work for you

 

des

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  • May 27, 2021

 


john.desborough
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  • May 27, 2021

@Arletta- this comes from another user of the tool who wishes you welcome to the community

Would you be willing to share some screenshots of your logic branching - so that we can see how you have set up the pathing? please and thanks

 

des


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  • May 27, 2021

@john.desborough  here they are

 


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  • May 27, 2021

@john.desborough  please let me know if you need anything else. I don’t know how I can solve this issue :( still not working


john.desborough
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  • Certified Partner & Champion
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  • Answer
  • May 27, 2021

@Arletta - i think the issue is that you have ALWAYS selected in the branching: that will override your earlier selection for Management. 

if all the other questions are supposed to go to q7 then suggest that you use in the “in all other cases” jumpto option instead of Always

 

try that out and hopefully it will work for you

 

des


  • Author
  • Explorer
  • 4 replies
  • May 27, 2021

@john.desborough  thank you SO much for your help. It works now! 


Gabriel
Ex–Typefomer
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  • May 27, 2021

Happy you got this resolved @Arletta :raised_hands_tone3:

Thanks, Des :cowboy:


john.desborough
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  • May 27, 2021

@Arletta @Gabriel 

 

glad it works Arletta - one thing to note when using ALWAYS: it overrides anything lol even in variable calculations, not just in jumpto’s 

@Gabriel - pleasure mine, it’s about the limit of what i can do when i am supervising remote kindergarten online session … 


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