I was unable to publish and got an error message after duplicating Typeforms to use for 2022 events:
This typeform uses features that aren't in your plan
To publish it, you can upgrade your plan or remove this feature:
I’m new to Typeform so I looked at the help section but it doesn’t explain why this error message would come up from copying existing Typeforms, and not from me creating something new. Can anyone please help?
Thanks!
Best answer by Liz
Hm. I think it might be worth having our support team take a further look into this, since they will be able to access your account and see what plan you’re on. If you haven’t already, you can contact them from your account email here.
+5Hi
This article here can walk you through the redirect feature.
I hope this helps clarify!
Hi Liz - thanks for your message but unfortunately it doesn’t answer the question.
As I am duplicating an existing form, within the current plan we have, and not adding anything new, ie the redirect feature was there on all previous forms - why would it suddenly not allow us to publish, when it has worked fine before?
Thanks!
+5
I’m duplicating them in the same workspace. And to give a bit of context, updating and renaming the new typeform as a 2022 event, with the previous typeform being a 2021 event.
+5Hm. I think it might be worth having our support team take a further look into this, since they will be able to access your account and see what plan you’re on. If you haven’t already, you can contact them from your account email here.
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