VideoAsk conversations

We need to create two identical surveys in VideoAsk, one in English and one in Spanish.I duplicated the English VideoAsk that we developed to create the Spanish version. The English version had two videos with English closed captions. In the Spanish version, I pasted in the Spanish text into the caption editor.Somehow, this changed the captions on the English version to Spanish... why??? How can we fix this so that we have English captions for our videos in the English VideoAsk, and Spanish captions for our videos in the Spanish VideoAsk?This is time sensitive- advice would be very much appreciated.

I need high quality video submissions, and would like to use the “Uploaded” setting for the recordings, however I cannot rely “Uploaded” recordings because your video player does not work well with IOS. I have no way of knowing whether a responded is using IOS or not. Therefore, I must use “Streamed” recording setting, but the quality suffers. When will the Uploaded recording setting integrate well with IOS, if ever? Do you have any other suggestion on how I can get the best quality recordings without risking poor quality videos from iOS users?

Hi friends!I’m using video ask for a quiz. I need to take their responses and spit out an individual tailored report emailed to them as a pdf. I’m having a hard time figuring out connections I need with zapier.videoask to google sheets to google data studio to… ?Or should I hire an API/webhook coder?Thanks! 

I WANT TO CHANGE THE LANGUAGE OF THE VIDEOASK CONSTRUCTION TOOL BECAUSE IT IS ALL IN ENGLISH. It's possible????

Hello, Is it possible to add a on click function to a VideoAsk Button to call a popup to open? Example:  <button type="button" onclick="openPopup()">OPEN Popup</button>

Using VideoAsk as a ConvertKit thank you page could be great if you could use VideoAsk variables. (https://www.videoask.com/help/tracking/360040307552-use-variables-hidden-fields-to-add-contact-information-to-your-videoask-url)This way you could say hi to each new subscriber on your e-mail list and respond without having to ask them for an e-mail address.Right now that is not possible, because ConvertKit does not allow us to put variables inside the thank you page confirmation url.Could you please help and give your vote to this feature request? (So that we can use VideoAsk variables inside ConvertKit confirmation URL’s) 

Has anyone tried using a videoask form for a social “link in bio”? I have used it for similar purposes (such as soliciting questions), and the features seem to be there. What are the pros and cons? I am concerned with the bounce rate at the start, as whatever option a user is seeking might not be immediately visible. I’m considering an experiment, and would love the community’s thoughts!

Hello! Is it possible to play or show a user’s answer at a later point in the logic?Silly example to show the needed functionality: Step 1 (Open ended):What’s your favorite color and why?User’s answer: Blue, because it reminds me of the ocean....…Step 10: When I asked you about your favorite color, you said:[Show answer]ContinueStep 11: Do you still think that’s your favorite color?Yes | No

Hi, for some reason when I embed my VideoAsk into my website, it loses the “side by side” functionality that i see in the builder.Instead of keeping the video on the left and the answers on the right, it takes up the whole iframe with the video and the answers are overlayed ON TOP OF the video, which makes it impossible to watch the video or to see all the text in the answers.How do I get it so the layout that we see in the builder is maintained once embedded? It doesnt make sense that the layout changes but i can’t figure out how to fix it Thank you

Hi there! Thanks you guys for helping with questionsIs there a way to send the user to completing Videoask question flow from a specific question ID or order if he didn’t complete the whole flow?I know that Videoask is sending a webhook whether that flow is completely answered or not. So maybe I can do this based on thatSaw also that it’s available for typeform, but my question related to VideoaskThank you

VideoAsk doesn’t provide a user interface for creating a new Form - unless you do it via Admin dashboard OR create a UI that grab’s person’s video recording manually and create a Form via the API. So the “hack” I resorted to is essentially keeping a separate form - say “ToUpdateForm”.So let’s say UserA owns FormA.I ask UserA to submit answer to form “ToUpdateForm”. My server then calls the endpoint to PATCH question media with submitted answer media.The result is that UserA’s FormA now has the updated question video. Is this the right approach I’m taking or does VideoAsk provide a cleaner interface to create a form so I can just plug that to my user?

Hello! We are Korean user of your typeform service. We’re so satisfied with your typeform survey!I recently notices that ‘Videoask’ service also. But we can’t make our own survey in Korean language.Videoask should be great help to our services and plz inform me when we could use your new services.I’m looking forward to your reply! Thank you:)

hi before the 02/11/2022 the refresk token expire in 86400 seconds  and after the 02/11/2022 the refresh token, expire in 3600 seconds . It’s normal or do you have the bug ?  I can’t see this updat in the documentation.Thanks for you help Cédric 

When I tried registering the app, the “Create” button is blanked out…  

Hello,I’m looking to for a way to automatically share VideoAsk responses with external leaders. For example: let’s say there are two leaders I work with at two different organizations: Steve Rogers manages Marvel, and Ash Ketchum manages Pokemon.When Tony Stark and Thor Odinson submit their VideoAsk responses, I want an automated workflow that forwards those responses to Steve Rogers. Same goes for when Misty and Brock submit--they should go to Ash Ketchum. I do not want Ash Ketchum or Steve Rogers to see the responses from any other organizations, besides their own.I imagine Zapier is the answer somehow?  

Hi,I am trying to record a video using the webcam in Firefox.The recorded sound is terrible with a lot of crackling noise.Has anyone experience this? I Have tried multiple times and the webcam is 100% fine as I use it for meetings all the time. Many thanks

I have a video ask that I’m testing before we shoot all of the content - and it has a contact form on the second step.I keep testing inputting different email addresses in the contact forms, then clicking out of the video ask - I see that they become registered as contacts, but not as an interaction?It says an hour, but I’ve completed clicked out of the browsers and nothing is showing in the interactions at all for them? Is there possibly a setting I’m missing?

Hi friends, im working on a monster Video ask with nearly 100 possible responses. Im trying to export those to airtable so I can drive customized reporting to the customer. I know I can do this manually but just wondering if there is a way to export them with zapier into the field in airtable?  Thanks! Kirsten

Hi,I created a Videoask flow and at first moment, the videos are being displayed correctly. But after checking them out on Safari, all the videos end up having zero length.Unfortunately, I discovered this after the fact and I have so many candidates to interview but they saw nothing from the videos. Is there anyone having the same issue? How did you solve?

Hi there community! Im trying to build a quizz on videoask, so each answer will have a score and I present different answers regarding each user final score. Im very excited to know that this is possible in videoask. But everytime I try to set up the advanced logic for this, attributing a score to each answer on a given step, the information wont save. I fill everything up, hit done, and whenever I go back to that step none of the advanced logic configuration is saved… it's all blank. Can anyone share 2 cents on this? Cheers! Thank you all!

Hello Community :-)  I would like to translate my respondent’s answers into a visual presentation using Google Slides. i.e. I would like to pull any text, images, videos and audio clips that are submitted into a unique slide deck for each respondent. These are the steps I’ve taken so far:Using Zapier, I created a Zap that creates a new slide deck from a template when a response is submitted  Using Zapier, I have pulled through the text into the slidesI then ran into a couple of issues. I can only pull through the URL of the any media that is submitted, rather than the files themselvesThere was no URL available to pull through for images - only answer ID, Answer timestamp, Question overlay text, Question title and Question type. Can anyone advise me on the most efficient method for automating the embedding of images, video and audio into the slide deck?  Thank you

Hi, As I launch the video recoreder, I get this message regarding camera issue but every access seems to be granted…Screenshot is from Chrome but I am used to using Edge, same story. I deleted cookies...I closed every other applications likely use camera...I am stucked !Thanks for your help !  

I’ve embedded videoask widget in my site and it works fine. I get the messages as instructed here:https://www.videoask.com/help/embed/360048142672-advanced-embed-options#callbacks.When the message “videoask_submitted”, I don’t see anywhere to get the interaction id. How can I get the interaction?

Hello, I was able to add videos captured in videoask to my youtube account, through integration with zapier. But how to make the video be placed in a playlist, is there any way?Awaiting. Thanks.

I’m interested in customizing my Video ask exactly like this because I want to put one on my website thank you page to collect data.  However, I don’t know what plan one needs in order to write text on the form itself like Step 1, Step 2, Etc…or something like “Welcome To Freedom” as a big title. I don’t see how to do this in the free version, and when I look up plans, I don’t see this feature mentioned anywhere. I only know how to add the text overlay on the video itself.