Video Format

I am unable to upload videos in MPEGI or WMA formats, which formats are acceptable?

aaaagh, help!




Mick From Cov


Best answer by Grace 31 May 2022, 19:11

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5 replies

Userlevel 7
Badge +5

Hey @Mick Gordon thanks for your message 😊

Sorry to hear you’re having issues, WMA isn’t supported through VideoAsk, MPEG-1 and MPEG-2 is on our validated list but the most common file types that we would recommend are MP4 and webm.

Let me know if you need me to check any other file types, or if you have any other questions!

Userlevel 7
Badge +5

Hi @Mick Gordon! Have you considered converting your MPEGI or WMA videos to MP4 or webm? That could be an easy solution! 

took your advise and it worked like a champ,

many thanks,



Userlevel 7
Badge +5

Uhuuuul, @Mick Gordon! That's cool! Now the only thing missing is for you to send us your videoasks so we can take a look at them and give you some useful feedback! 😉

Userlevel 7
Badge +5

Awesome! Great to hear, thanks for letting us know @Mick Gordon 🚀

As Gabi says, feel free to share any videoasks you’re creating, we’d love to see how you’re using the product 🙌

Have a good week!