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654 Conversations
clozd_developer
clozd_developerExplorer
asked in Integrate your videoask
Getting 403 trying to load videos after some time

We use a webhook to receive completed VideoAsk responses and process the videos. I’m currently working on a way to retry the processing of the videos, but after a certain amount of time the URLs that originally came with the webhook event give me “403 Forbidden” responses. I’ve attempted replacing the auth token appended to the URLs with a new one from the account settings page but that made no difference. So what’s going on? Does my access to these videos expire after a certain amount of time? How can I get access to them again?

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Community Team
Pascal Hollenstein
Pascal HollensteinExplorer
asked in Your VideoAsk account
Is Videoask Support still active?

I sent like 10 Support request over the last 8 weeks and I don’t get any answer from Videoask Support. Do you guys know if this Support is still active?

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Community Team
Jorge Rayo-seco
Jorge Rayo-secoExplorer
asked in Integrate your videoask
Help Needed: Integrating VideoAsk with User Identification via API

Hi Community, I'm embedding a VideoAsk questionnaire into my website using an iframe. Users log in to our site beforehand, and I need to track responses per specific user instead of anonymously. Could someone guide me on: How to pass our user ID to VideoAsk through an iframe? How to get detailed user interaction data from VideoAsk via their API? Any guidance or links to documentation would be greatly appreciated! Thanks!

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Community Team
PerryChristenberry
PerryChristenberryExplorer
asked in Integrate your videoask
Integrating new VideoAsk responses to Google Sheet

Last year, we built 2 VideoAsk ‘apps’ (one for summer only and one for year round classes). After they were built, we ran through a relatively simple process that created the google sheets to receive the VideoAsk responses. We built google app script to sort, clean, and order the 154 possible responses (per app ‘session’) so we could make the responses actionable for our staff. We turned the summer app off at the end of summer and left the year round app continue - it’s still working today. When we turned on the Summer app again this year, it will no longer connect to google sheets… we have to go through Zapier now and that has NOT been useful. We attempted creating a new sheet and workbook but nothing has worked to date. We have tried to use Zapier, using the documentation about moving ‘special variables’, but it does not work. And, Zapier doesn’t appear to be able to read the 154 questions for me to create 154 special variables. I can not find documentation to explain a way to simply

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Community Team
Davis Vasconcellos
Davis VasconcellosExplorer
asked in Integrate your videoask
VideoAsk Webhook is not sending

I created a webhook and in all requests I get the error:"No response(Invalid Date)". the url is accessible and is responding with an OK for testing purposes. when I copy the payload straight into my code, my script works correctly. apparently the webhook is not being sent. For testing purposes, I created a new form (https://www.videoask.com/XXXXX) with the webhook pointing to pipedream https://XXXXXXX.m.pipedream.net and the error persists It worked well until a few days into the project in production.

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Community Team
Davin
DavinSocializer
asked in Build your videoask
VideoAsk accessibility?

Hi VideoAsk/Typeform team: We understand that Typeform is WCAG 2.1, Level AA compliant and that you also offer an accessibility checker. Given that we use VideoAsk as both a standalone platform and embed VideoAsk in our Typeforms, we would like to know whether or not VideoAsk shares the same WCAG compliance. We were recently informed that one of our VideoAsks failed to work with JAWS screen reader, so we would like to understand the inherent limitations and workarounds. Thank you!

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Community Team
jdavidcanovas
jdavidcanovasExplorer
asked in Integrate your videoask
How to delay the videoask script on my website

I have a videoask on my website, but I would like it to appear after a few seconds on the web. Can this be controlled from the script somehow? Does anyone know a bit of programming or if this is possible. It is that what I do not want is that it loads immediately when a user accesses the web

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Community Team
Jake Oreskovich
Jake OreskovichExplorer
asked in Share your videoask
Affiliate Link

Hi, I would like to embed my affiliate link so that it’s the branded VideoAsk logo that appears on the bottom right of my current videos. I can’t seem to find how I would go about doing this. Any guidance would be appreciated!

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Community Team
Firma Mes
Firma MesExplorer
asked in Build your videoask
Mulitiply personal contact data collection forms

Hi there, I have a problem. The way Videoask is now designed, it is -from what I see- impossible to create some last questions like “I want to stay updated on the project”, “I can be emailed for extra questions”, “My voice can be used in the project” “none of the above”… I need this since I am using it for a research for a theatre project… I needed to put these sentences into answer options, but some of these answer options need to lead to the data collection form, which can only be automated for all the answer options i filled in as mentioned above. But for example for one or two answer options they do not need to be leaded to that form, because it is only linked to these but I do need to make them check a consent box (as is not possible to separate from the contact details collection form). The form further needs to be anonymously. Can someone help me out with this?

213
Liz
Community Team
Nancy Rose
Nancy RoseExplorer
asked in Share your videoask
Need to transfer VideoAsk last score to Lead Connector

In VIdeoask, I have 4 questions, which I add 1 to the score each time. that way I can see how many questions they answer. e.g. if they only answered 2 questions, the score is 2. I then need to fed into LeadConnector (Brandbuilder), in order to then move the client into the correct automation workflow. I did my first Zap (Zapier) which worked, but the score does not show up for me to transfer to LeadConnector. Is this field not available in Zapier? when I go thru VideoAsk looking at each client, I see the score field, so data exists.

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Ash.NZ
Bronson Nicholas
Bronson NicholasExplorer
asked in Build your videoask
Mailing Information

I sell physical products online – and I would like to use VideoAsk for this, but find it limited in one crucial aspect. VideoAsk has a built-in Billing Information (Payments) form, however it does not have a built-in Mailing Information (Shipping) form. Having an option to collect Billing Information + Shipping Information within a “Payment” section would be an absolute game changer for e-commerce (IMO). It may substitute the need for a Shopify storefront.• Can we make this happen?• Is there a solution I’m not aware of? Thanks, Bronson

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Brian Platte
Todd Rhoades
Todd RhoadesExplorer
asked in Build your videoask
Multiple responses to videoask from same respondant

Sorry, I actually posted this in the typeform Q&A originally. I have a long videoask (about 25 questions) that I am using for a screening job interview. I realize that longer videoasks will have some issues with retention (from start to finish). But the majority of the people that are filling out my videoask are somehow creating multiple new conversations. So rather than one submission, I’m getting 3-5 in some/most cases. Here is what I am seeing:1 - One my first steps is to ask for a file upload of their resume. This nearly always comes as a separate entry. 2 - It appears that people are maybe leaving and then coming back and starting over from scratch. Why would this be happening on such a consistent basis? (I’ve checked and test the videoask and it seems to work flawlessly 3 - A separate issue, but I have a good percentage that say that they can’t get the video to work. I get that there will be some technically challenged people, but it seems to be a fairly sizeable number. Has anyo

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Todd Rhoades
Gina Suzanne
Gina SuzanneExplorer
asked in Build your videoask
URGENT: more minutes needed

Hey VideoAsk Team, We've been trying to upgrade our account for almost a week now because we've run out of processing minutes, but we still haven’t heard back. We’ve been submitting the form daily and even tried using the video call feature multiple times, but no one was there to pick up. This is really disrupting our business—we’re a recruitment agency, and we rely on VideoAsk to vet candidates through their video responses. We need to upgrade ASAP so we can keep things moving. Can someone help us get this sorted right away?

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Community Team
Anthony Adda
Anthony AddaExplorer
asked in Build your videoask
calendly mobile phone problem

Hello, leads can’t access to the booking, through calendly when using mobile phone. But it’s working on web devices. any idea? https://streamable.com/277zhq

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Community Team
Valentina Popescu
Valentina PopescuExplorer
asked in Build your videoask
Remove : You can practice before sending

Hello. I have just purchased Video Ask for my language school, for my English language level test. Because it is a language level test / assessment, I cannot give the students the possibility to practice before sending the answer. Cause they could look up unknown words and prepare their answers in advance. So I won't be able to properly assess their level and offer the correct course. Is there a way to at least remove the You can practice before sending so they don't know it exists or not even give them the possibility to repeat? Thank you

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Community Team
Kris Strang
Kris StrangExplorer
asked in Integrate your videoask
X pixel integration with Videoform

Hi everyone. I am looking to run ads through x and using my videoask I created as my landing page to qualify and get new leads. I was looking for help with integrating X pixel to my videoask. Can anybody give me any pointers, tips or help to do this? Thank you and as always all or any information is greatly appreciated! Kris

434
Liz
Community Team
AriA
AriAExplorer
asked in Build your videoask
Feature Request: Add Virtual Background / Blurred Background on webcam upload? ETA?

+1 request here for the ability to add virtual backgrounds or blurred backgrounds on webcam video recorded uploaded. We are considering moving away from using VideoAsk for customer support, as it does not allow our communication to stay on brand. Moreover, the lack of blurred background option, also doesn’t protect the privacy of those who are attempting to communicate. I understand that backgrounds is on the feature list. Any ETA on its release would be greatly appreciated. Thanks!

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Community Team
Amos
AmosExplorer
asked in Your VideoAsk account
If I change my VideoAsk ‘Brand’ subscription to Typeform ‘Plus’, what happens to my existing ViseoAsks?

Recently, I posted a question here that videos, in a VideoAsk, don’t play automatically on iPhones that use the Chrome browser. The implication is that the user needs to click ‘Play’ every time they move to the next step (in addition to clicking to submit their answer to contnue to next step). This compromises the user experience too much, especially in steps where the question is a text overlay, over a Pexels of Giphy. In such instances, the user doesn’t even see the question until they click ‘Play’. I’ve decided to stop using VideoAsk and switch to Typeform until there’s a solution to this issue. In Typeform I will only integrate video in some steps and rely more heavily on text in other steps. If the user only clicks ‘Play’ ocassionaly, it would be OK. My question is, if I cancel my ‘Brand’ subscription to VideoAsk and move to Typeform’s ‘Plus’ subscription, what will happen to my ViseoAsks? i.e. What functionality will they lose? Will their number of steps be limited to 3 steps? Wi

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Community Team
Tharun Sonti
Tharun SontiExplorer
asked in Build your videoask
Save/Resume Progress of VideoAsk Submission

Hi, We use VideoAsk for onboarding + ask our clients various questions regularly. They’re loving it so far. 1 major issue - sometimes our VideoAsk can have a bunch of questions and take quite some time. In case a user is unable to complete it in 1 sitting - our users need to be able to save their progress and resume. How do they do this? Is this an upcoming feature? Can they at least skip questions if they’ve already submitted once? If we capture name + email - can we let them resume progress or skip questions? I know partial submissions are visible in the VideoAsk form folder - but if someone wants to resume - can they input their name/email and resume where they left off? We’re trying to provide an excellent customer experience and if their browser freezes/shuts down or they just need more time before resuming their VideoAsk submission - being unable to save your progress and having to start again from scratch leaves a sour taste.. Is there a way to send out a big VideoAsk in smaller

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Community Team
J
JeroenCoExplorer
asked in Build your videoask
Videoask logic without destination

Hi, After each video users get the choice to click on one of the presented buttons. With that option, I can lead them to (1) another step in the flow, to (2) the end screen and to (3) a URL. That works fine. My question is: I also want to lead them to no other destination. Why? Because I want to add a button with the text ‘I want to see this video again', but when visitors click on that button they get another destination. Is it possible to [Choose a destination => 'Stay on the same page']? Best, Jeroen

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Community Team
yuki horage
yuki horageExplorer
asked in Build your videoask
full-screen

How can I make the video full-screen and have the answer button appear below it?

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Community Team
J
JeroenCoExplorer
asked in Share your videoask
Is there a way to hide the 'Interaction in XX seconds'?

Hi, For my work I made a Videoask guidance for people to take multiple steps. For this I use the Delay interaction possibility, because we want the users to watch the whole video first, before we show the button that will bring them to the next video. Is there a way to hide the text 'Interaction in XX seconds’, because that confuses our users. Thanks, Jeroen

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Community Team
LISA.B
LISA.BExplorer
asked in Build your videoask
Video answers

Dear community, I am looking for an option to ASK per video + receive the ANSWERS in a video too. Is that possible? Thanks in advance! KR, Lisa

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Community Team
Lee-Michael Pronko
Lee-Michael PronkoExplorer
asked in Build your videoask
Whitelabel VideoAsk + Partner Program?

I absolutely love leveraging VideoAsk and the opportunities it creates for customers to showcase who they are, stand out in their industries, qualify leads, save time, and gain valuable insights into customer behavior. I’m curious—has anyone else explored whitelabeling VideoAsk? At my agency, we use VideoAsk to humanize customer acquisition. We whitelabel and resell it, script and edit videos, build funnels, embed them into social platforms and websites, and even manage them for our clients. Is there a partner program at VideoAsk? We’d love to join, champion it, and help it grow! P.S. I previously built a video dating app and am a big advocate for video storytelling. My business partner is a filmmaker, so we’re always championing the power of video for brands.

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Community Team
valentinaB
valentinaBExplorer
asked in Build your videoask
videoAsk layout

Hello. I am new to videoAsk and want to use it for a video-based survey. Currently, I can position the prompt answers in one column to the left of the video. I want them to float, so that I can position them in two columns, or above / below/ left / right of the video. Is it possible? Or is there a kind of open code that allows me to do it myself?

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Community Team
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