Build your videoask

The customers when recording a video the AUDIO is dead. https://www.truelatch.com/pages/contact I guess the big “contact support” button that we’re told to click on does nothing we have to get the support here.  Does anyone know why my customers when they record a video of their fence gate, no audio is coming thru.  I hate wasting their time.  I’ll have to delete this software if we can’t get this figured out.

Is there anyway of personalising a VideoAsk with the prospects first name without creating another individual videos? Thanking you, Aftab

I plan to use VideoAsk at an in person conference to collect real time testimonials on iPads set up on tripods. I was able to build the flow to have redirect to the beginning and have a get started sync to work for our use case. But when I go to test recording on my iPhone, I’m seeing this image after pressing ‘Record your answer’. I then have to press the red button to open the native camera, press another red button to record, press stop, press use video, and then select yes that I’m ready to send. This is an arduous, not ideal user experience. And users can’t see the countdown timer. Is this fixable? Thanks!  

Is there a number at which I could reach somebody? I’ve had no replies to my emails to the support address. Thank you. 

I am trying to restrict the number of time participant can attempt. The time restriction is not helpful. 

new to 50/mo plan. why does the text overlay not show up in the build view but only in the preview mode? not a fade problem, checked everything and deleted and started over still issue

Hi!When I set the time limit (seconds) to 60 (one minute) in Settings—and save my edit—the recording time defaults to 2:00. I can’t seem to make any changes. I have a paid subscription not a free account. Help please! Thank you.

For users that choose not to pay more to remove branding, the bar at the bottom on mobile devices covers the bottom question selector. Poor UI. The button should have enough padding or margin beneath it to make room for the banner.Also while I'm here, wouldn't it be great if we could control the size of the mobile widget versus the desktop one.Side note, the feedback button to feedback club in the dashboard has a 404 error on it, in case this is monitored by anyone, but I'm not holding my breath.https://www.videoask.com/help/how-it-works/4805110628372-be-a-part-of-the-videoask-feedback-club

I am using the “Create a form” endpoint of the Video Ask API to dynamically create new forms. Is it possible to set the recording method to “uploaded” vs “streaming” using the api?Thanks

Hi everyone,Curious if anyone’s found a good workaround for this. We often need to pull individual responses or consent forms in a clean PDF format (for compliance, audits etc...). Right now exports are CSV/XLSX, which is fine for bulk data but having a way to generate PDFs would be super helpful. Curious if anyone has figured out a workaround for this? TIA! 

Is it only possible to use videos filmed on VideoAsk or can other videos be integrated into the system?

Hi there, I have a problem. The way Videoask is now designed, it is -from what I see- impossible to create some last questions like “I want to stay updated on the project”, “I can be emailed for extra questions”, “My voice can be used in the project” “none of the above”… I need this since I am using it for a research for a theatre project… I needed to put these sentences into answer options, but some of these answer options need to lead to the data collection form, which can only be automated for all the answer options i filled in as mentioned above. But for example for one or two answer options they do not need to be leaded to that form, because it is only linked to these but I do need to make them check a consent box (as is not possible to separate from the contact details collection form). The form further needs to be anonymously. Can someone help me out with this?

I’d like to include a screen share step in my VideoAsk workflow. The screen share is not going to be an on-screen demo, but more of a presentation.My VideoAsks are embedded at 600px high and 100% width on my website, and I also share the full-screen link. I don’t believe users would ever see a widescreen image. Embedded, it appears to be slightly more vertical than square. On the full screen version, the recording, too, is slightly more vertical than square, since it’s on the left hand panel. That means a screen recording will produce letterboxing above and below the screen in any presentation.Is there a way to do a screenshare with an aspect ratio that makes more sense for how the VA’s are displayed? I can create slides of a certain aspect ratio, but the VA screenshare will put my camera in a circle off to the side - that doesn’t seem like the right solution. I suppose I can record the slides externally and export as a video. If so, is there a suggested aspect

Hello,My business involves emailing people links with VideoAsk questions embedded.  The VideoAsk responses trigger zapier Zaps to kick off other steps.  If I need to do maintenance on the whole stack/process, the best way to ensure no answers come through for a period would be to pause/stop my VideoAsk so no one can submit an answer for an hour or two while I do maintenance.  I am having trouble where to “turn off” or pause a VideoAsk - stop accepting responses.  Can you point me in the right direction? 

The Canada flag's white color in the contact form appears correctly in the setup menu but it appears "transparent" in the videoasks. See example below. Other flags with white color don’t have the problem, just the Canada flag.I hope the team fixes it promptly.  

Hello, the respondent for my videoask uploaded their video response. So the video is 8mins long, the video is not loading and it was buffering. Meanwhile their audio only plays for like 3 mins, then it went silent. Is this issue occuring because of my respondent’s connection issue or is it because of a plan needing to be upgraded and that’s why it causes the issue? I’d be happy if you could assist me on this.

J'espère que vous pouvez me dire que je vous avez reçu votre compte Google Translate:I hope you can tell me that I got you your account

Hi VideoAsk/Typeform team:We understand that Typeform is WCAG 2.1, Level AA compliant and that you also offer an accessibility checker. Given that we use VideoAsk as both a standalone platform and embed VideoAsk in our Typeforms, we would like to know whether or not VideoAsk shares the same WCAG compliance.We were recently informed that one of our VideoAsks failed to work with JAWS screen reader, so we would like to understand the inherent limitations and workarounds.Thank you!

I sell physical products online – and I would like to use VideoAsk for this, but find it limited in one crucial aspect. VideoAsk has a built-in Billing Information (Payments) form, however it does not have a built-in Mailing Information (Shipping) form.Having an option to collect Billing Information + Shipping Information within a “Payment” section would be an absolute game changer for e-commerce (IMO). It may substitute the need for a Shopify storefront.• Can we make this happen?• Is there a solution I’m not aware of?Thanks,Bronson 

Sorry, I actually posted this in the typeform Q&A originally. I have a long videoask (about 25 questions) that I am using for a screening job interview.I realize that longer videoasks will have some issues with retention (from start to finish).But the majority of the people that are filling out my videoask are somehow creating multiple new conversations.  So rather than one submission, I’m getting 3-5 in some/most cases. Here is what I am seeing:1  -  One my first steps is to ask for a file upload of their resume.  This nearly always comes as a separate entry.2  -  It appears that people are maybe leaving and then coming back and starting over from scratch.  Why would this be happening on such a consistent basis?  (I’ve checked and test the videoask and it seems to work flawlessly3

Hey VideoAsk Team,We've been trying to upgrade our account for almost a week now because we've run out of processing minutes, but we still haven’t heard back. We’ve been submitting the form daily and even tried using the video call feature multiple times, but no one was there to pick up.This is really disrupting our business—we’re a recruitment agency, and we rely on VideoAsk to vet candidates through their video responses. We need to upgrade ASAP so we can keep things moving.Can someone help us get this sorted right away?

Hello, leads can’t access to the booking, through calendly when using mobile phone.But it’s working on web devices.any idea?https://streamable.com/277zhq

Hello. I have just purchased  Video Ask for my language school, for my English language level test. Because it is a language level test / assessment, I cannot give the students the possibility to practice before sending the answer. Cause they could look up unknown words and prepare their answers in advance. So I won't be able to properly assess their level and offer the correct course. Is there a way to at least remove the You can practice before sending so they don't know it exists or not even give them the possibility to repeat? Thank you

+1 request here for the ability to add virtual backgrounds or blurred backgrounds on webcam video recorded uploaded. We are considering moving away from using VideoAsk for customer support, as it does not allow our communication to stay on brand.Moreover, the lack of blurred background option, also doesn’t protect the privacy of those who are attempting to communicate. I understand that backgrounds is on the feature list. Any ETA on its release would be greatly appreciated. Thanks!  

Hi,  We use VideoAsk for onboarding + ask our clients various questions regularly. They’re loving it so far. 1 major issue - sometimes our VideoAsk can have a bunch of questions and take quite some time. In case a user is unable to complete it in 1 sitting - our users need to be able to save their progress and resume. How do they do this? Is this an upcoming feature? Can they at least skip questions if they’ve already submitted once? If we capture name + email - can we let them resume progress or skip questions? I know partial submissions are visible in the VideoAsk form folder - but if someone wants to resume - can they input their name/email and resume where they left off? We’re trying to provide an excellent customer experience and if their browser freezes/shuts down or they just need more time before resuming their VideoAsk submission - being unable to save your progress and having