Hello, the respondent for my videoask uploaded their video response. So the video is 8mins long, the video is not loading and it was buffering. Meanwhile their audio only plays for like 3 mins, then it went silent. Is this issue occuring because of my respondent’s connection issue or is it because of a plan needing to be upgraded and that’s why it causes the issue?
I’d be happy if you could assist me on this.
Answered
Video not loading, but can hear the audio
Best answer by Liz
Hi
If there was a payment issue (such as needing to upgrade), you would see a paywall that wouldn’t allow you to access the video until you pay.
If you haven’t already tried switching your network connection to see if that does the trick, definitely do so, and let me know if that doesn’t work!
+5Hi
If there was a payment issue (such as needing to upgrade), you would see a paywall that wouldn’t allow you to access the video until you pay.
If you haven’t already tried switching your network connection to see if that does the trick, definitely do so, and let me know if that doesn’t work!
Life is a series of awkward moments separated by snacks.
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