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Answered

Issue setting time limit with VideoAsk

  • January 7, 2026
  • 1 reply
  • 19 views
Douglas Greenfield

Hi!

When I set the time limit (seconds) to 60 (one minute) in Settings—and save my edit—the recording time defaults to 2:00. I can’t seem to make any changes. I have a paid subscription not a free account. Help please! Thank you.

Best answer by Grace

Hey ​@Douglas Greenfield this sounds like it could be a bug, I saw you’ve already reached out to the support team (in this post) they will investigate the timer issue with you. 

Let me know if you don’t see a response from them 🙏

1 reply

Grace
Community Team
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  • Grace
  • Community Advocate
  • Answer
  • January 8, 2026

Hey ​@Douglas Greenfield this sounds like it could be a bug, I saw you’ve already reached out to the support team (in this post) they will investigate the timer issue with you. 

Let me know if you don’t see a response from them 🙏

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