How to "turn off" or pause a VideoAsk - stop accepting responses | Community
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How to "turn off" or pause a VideoAsk - stop accepting responses

  • May 10, 2025
  • 1 reply
  • 18 views
Jeanne Dimmick
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Hello,

My business involves emailing people links with VideoAsk questions embedded.  The VideoAsk responses trigger zapier Zaps to kick off other steps.  If I need to do maintenance on the whole stack/process, the best way to ensure no answers come through for a period would be to pause/stop my VideoAsk so no one can submit an answer for an hour or two while I do maintenance.  I am having trouble where to “turn off” or pause a VideoAsk - stop accepting responses.  Can you point me in the right direction? 

Gabi Amaral
1 person likes this
  • Gabi Amaral
    Gabi Amaral

Grace
Community Team
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  • Grace
  • Community Advocate
  • May 12, 2025

Hi ​@Jeanne Dimmick great to have you back here 😊

There’s isn’t a pause option but I think it would work the same to use the schedule a close date feature and then re-start it once you’ve finished any maintenance. If you go into the videoask Settings, under the General tab there’s an option to schedule a close date. 

We have a Help Center article here which walks you through setting everything up, and then reactivating the videoask.

Let me know if that would work for you! 

If cauliflower can become pizza, you my friend can do anything

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