VideoAsk and HubSpot

Hi ​@Claudia_MC welcome to the community 😊

Are you using Zapier to integrate with HubSpot or have you gone direct? The direct integration is a bit buggy, some customers report issues with mapping fields and at the moment we’re not able to get this fixed, so would recommend using something like Zapier or Make as a workaround to connect the two products, if possible 🙏

Hi Grace, thank you for your response. Yes, I’m actually trying to connect it with HubSpot through Zapier, but the responses are showing up as code [I’m sharing an image], and they’re not transferring correctly to the CRM.

Ooh interesting ​@Claudia_MC I know that part of it is the response ID but I’ve not seen it looking like this before. Would you mind sending a screen recording of your set up to the VideoAsk support team so they can troubleshoot with you? You can send it to support@videoask.com and I’ll ask them to look out for you!