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294 Conversations

Benjamin Clanet
Benjamin ClanetExplorer
asked in Integrate your videoask

Authenticate with the API on server side

Hi team,I am currently integrating the video ask API in my backend to generate forms programmatically (among other things).In order to get an access_token, I need to manually get an authorization code from my browser, then call https://auth.videoask.com/oauth/token with the code + scope=offline_access to get a refresh token.So far so good… except that refresh tokens expires after 30 days.This mean that I would need to remind myself to manually get a new refresh token every ~25 days or so to make sure my backend does not break.Am I missing something? Is there a solution to automatize it all? Thank you,Ben

4
Benjamin Clanet
1 month ago
ArnaudR
ArnaudRExplorer
asked in Integrate your videoask

My videoask form attract website user like an anchor. Why?

I embed the iframe of my videoask form on a Wordpress page.I put it on the bottom part of the page.When user go to this page, the form attract the visitor and go directly to the bottom, like if I add an anchor. But not!How do solve this UX bug? Thank you for you help guys.url : https://reseaugroupe-c2i.com/solution-conseillers-independants/

2
ArnaudR
1 month ago
Tharun Sonti
Tharun SontiExplorer
asked in Build your videoask

Save/Resume Progress of VideoAsk Submission

Hi,  We use VideoAsk for onboarding + ask our clients various questions regularly. They’re loving it so far. 1 major issue - sometimes our VideoAsk can have a bunch of questions and take quite some time. In case a user is unable to complete it in 1 sitting - our users need to be able to save their progress and resume. How do they do this? Is this an upcoming feature? Can they at least skip questions if they’ve already submitted once? If we capture name + email - can we let them resume progress or skip questions? I know partial submissions are visible in the VideoAsk form folder - but if someone wants to resume - can they input their name/email and resume where they left off? We’re trying to provide an excellent customer experience and if their browser freezes/shuts down or they just need more time before resuming their VideoAsk submission - being unable to save your progress and having to start again from scratch leaves a sour taste.. Is there a way to send out a big VideoAsk in smalle

2
Liz
Community Team
1 month ago
Jake Oreskovich
Jake OreskovichExplorer
asked in Share your videoask

Affiliate Link

Hi, I would like to embed my affiliate link so that it’s the branded VideoAsk logo that appears on the bottom right of my current videos. I can’t seem to find how I would go about doing this. Any guidance would be appreciated! 

2
Grace
Community Team
1 month ago
Shanee Smart
Shanee SmartExplorer
asked in Your VideoAsk account

Can one VideoAsk sub be used on all three my course platforms?

I have three different courses. Would I need to purchase three different videAsk subs?

1
andrew_videoask
Typeform
1 month ago
HugoBess
HugoBessExplorer
asked in Your VideoAsk account

Invoice & VAT issue

Hello, I am contacting you because in your invoices, you are charging us VAT, whereas it should be self-liquidated (i.e. invoices without VAT). The problem is that we cannot recover this VAT on our side because of this.  Do you have a solution?  Thanks in advance,  Hugo

1
andrew_videoask
Typeform
1 month ago
N
needthatteeExplorer
asked in Integrate your videoask

Show videoask testimonials on my website's homepage

Hello there, Is there a way to embed the videoask testimonials I have received on my website’s homepage? Most of them are written testimonials, but I would like to be able to have prospective customers scroll through them when they visit the site.  I have a Shopify site.

2
Liz
Community Team
1 month ago
ChristianBenjumea
ChristianBenjumeaExplorer
asked in Integrate your videoask

"Error with the recording or uploading of this video/answer"

Hi!I have an integration of videoask on our B2B Platform, and lately we started to get this type of errors in some answers. Like the one I have attached. The thing is, this type of errors only seem to appear on Microsoft Devices. Whereas with Macbook devices you can play the videoask without any problem.Could you assist me on how can we ensure this problem doesnt happen on Windows? Thank you very much.Christian  

5
Grace
Community Team
1 month ago
Yuriy
YuriyExplorer
asked in Integrate your videoask

Webhook isn't sent

Hi there everybody!While i’m waiting for the support response, want to ask you guys here.We’ve set Videoask up to trigger a webhook every time the form response comes. But sometimes it doesn’t get triggered. I found that “view deliviries” shows “no response” with “Invalid Date” issueWe’re using Videoask as an Iframe with 3 variables. Usually it works well, but about 3 of 10 tries ends up with missesDoes anyone know what that means and is there a way to fix that?Thank you in advance!  

4
andrew_videoask
Typeform
1 month ago
Mateus
MateusExplorer
asked in Integrate your videoask

How do I add multiple subtitles to a video?

I already have the video subtitles for all the languages divided into the given times. But I don't know how to add these subtitles to the video, I tried to duplicate the video and create a video for each subtitle, but when I changed 1, all the others changed too. So I wanted to know how to make the subtitles available, either in separate videos or together.

10
M
1 month ago
dee moore
dee mooreExplorer
asked in Build your videoask

Interview quiz on videoask

I am looking into building an asych job interview that would include a quiz to prove a candidate’s knowledge on culinary. Is there a way to collect answers that would show how long someone waited to start recording their answer (as way to know if they just looked up the answer). Also is there a way to eliminate the option to resubmit their answer? We want to ensure that we are getting the most real information possible.

2
Liz
Community Team
1 month ago
D
DonnaExplorer
asked in Integrate your videoask

VideoAsk to AirTable using AirTable webhook & automation

Hi, I am about to start a project and wanted to confirm my understanding. Is anyone able to confirm if I am right that I could use an AirTable webhook with AirTable automation to pull across new VideoAsk testimonial data to AirTable?I’m hoping to use this route as an alternative to using Zapier etc unless there are other limitations to this approach. Thanks!

2
Grace
Community Team
1 month ago
yoav attias
yoav attiasExplorer
asked in Build your videoask

Why was response downloaded as an mp3?

I recently received responses back from a respondent and for some reason one response came through as an mp3 audio file instead of a mp4 video. All the questions have video as the only option for responding. I double checked the question at issue and it was set on only video response allowed. Do you know how it could have recorded an audio response instead? And is there any way for me to salvage the video from that question?

1
andrew_videoask
Typeform
2 months ago
Jctsang
JctsangExplorer
asked in Integrate your videoask

How to decrease the size of the multiple choice items on Wix Mobile

Hi there, I have embedded VideoAsk on my Wix home page. It looks great on computer, however, on mobile, the multiple choice items are way too big (First picture). Any suggestion? Thanks! VideoAsk on my Wix mobile page 

5
Grace
Community Team
2 months ago
Luigi
LuigiExplorer
asked in Integrate your videoask

Use Videoask to record a video from my website

Hi all, I’m developing a website and my customer wants to use videoask during the onboarding procedure (when an invited user enter in the website for the first time). In this phase, the user fills various fields like name, job, and so on, and, at the end, he should record a video with some information about him. My customer ask me to do it by using VideoAsk. After recording the video, I have to store something (I think some reference to the video) in my DB, so other users in the community can see the video.How to do this by VideoAsk?Thanks!

14
S
2 months ago
SyntTheOne
SyntTheOneExplorer
asked in Integrate your videoask

Videoask performance for landing pages / fullscreen mode

I am new to VideoAsk and consider it using as a landing page in fullscreen (i.e. above fold) for mostly mobile users.When testing I noticed a poor performance (4s or more, even on my 300MBits FTTH line).Is anyone using it successfully in fullscreen mode? (I appreciate any links/URLs to see how it works for others)

2
Liz
Community Team
2 months ago
levent veli
levent veliExplorer
asked in Share your videoask

Wix Mobile Site VideoAsk Does not Start to Play

Hello,I have embedded a videoask to my wix (editor x) site as a frame, not a widget. It works smoothly on the desktop version. However, the video does not start to play after the press on the mobile version of the site.What can I do about it?Thanks!

8
levent veli
2 months ago
Jeffrey Buoncristiano
Jeffrey BuoncristianoExplorer
asked in Integrate your videoask

How do i export the collected emails

I want to export the collected emails to use in my squarespace emails and mailchimp newsletter?

5
Grace
Community Team
2 months ago
H
HJH3Explorer
posted in Share your videoask

Wire Fraud

What is the best legal resource to investigate wire fraud?

3
Grace
Community Team
2 months ago
David Younger
David YoungerExplorer
asked in Share your videoask

Videoask for a word press webpage?

I am learning about embedding a Videoask template on my website product page.  Are all of the templates displayed to the lower right of the page or is there a way to have the widget displayed as a section in the webpage?  Also, can different product pages have their own specific videoask for testimonials on that specific product only?  Thanks! 

1
P
2 months ago
Yuriy
YuriyExplorer
asked in Integrate your videoask

New registered app token active life period is too short

Why the token of new registered app in Videoask is expiring so soon? Shouldn’t this be active for 30 days?  

4
andrew_videoask
Typeform
2 months ago
Monica Rojas
Monica RojasExplorer
asked in Share your videoask

Contact form

We are having troubles with the contact form, at the building stage it seems like added, but then when we receive responses they come anonymous. Anyone knows something about how to fix this issue? 

2
Liz
Community Team
2 months ago
B
Bangpura bfExplorer
asked in Build your videoask

bf

J'espère que vous pouvez me dire que je vous avez reçu votre compte Google Translate:I hope you can tell me that I got you your account

2
Liz
Community Team
2 months ago
Zeb Hearn
Zeb HearnExplorer
asked in Build your videoask

Pull question overlay text from database?

Hi everyone I am creating a game using VideoAsk and I’m wondering if it’s possible to pull through question overlay text at random from an external database? Thank you!

2
Grace
Community Team
2 months ago
Paxcou
PaxcouExplorer
asked in Integrate your videoask

VideoAsk Integration with MAKE and AIRTABLE: link to the completed form

I am trying to integrate VIDEOASK with AIRTABLE using MAKE for job interviews. I am able to find the FIELDS with the link to the video for each question recorded, but I am wondering if there is a link to the complete recorded job interview. If yes, what is the field I need to look into? Thanks !

4
Paxcou
2 months ago

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