VideoAsk conversations

Hi there, I have a problem. The way Videoask is now designed, it is -from what I see- impossible to create some last questions like “I want to stay updated on the project”, “I can be emailed for extra questions”, “My voice can be used in the project” “none of the above”… I need this since I am using it for a research for a theatre project… I needed to put these sentences into answer options, but some of these answer options need to lead to the data collection form, which can only be automated for all the answer options i filled in as mentioned above. But for example for one or two answer options they do not need to be leaded to that form, because it is only linked to these but I do need to make them check a consent box (as is not possible to separate from the contact details collection form). The form further needs to be anonymously. Can someone help me out with this?

hey guys, Not sure if I am missing something but does Videoask actually exist any more? for context I run a marketing agency and we are interested in using video ask and its AI features as part of our services portfolio, but when I went to record a video i couldnt get access to the camera video features and when I checked the blog and X accounts, the last posts were from more than 6 months ago.  Any help or insight would be greately appreciated. 

 Hello support,We have contacted support for 4 days ago but we have not heard back. We are writing to ask for support with the following;  After building and sending out our VideoAsk we have discovered that individuals are having issue recording a video on the phone — the prompts are all in place and active including the phone’s permission for camera use, unfortunately what happens is the result is the video portion is frozen or lagging — this has happened multiple times with Iphone 15, IPhone 15 Pro and there have been some results with an iPhone 15 Pro that have worked — so this issue is not consistent.We have tried the following when trying to resolve issue:1. Disabled pop-ups 2. Tried different recording speeds in settings.Nothing has worked to resolve issue.  There does not seem to be any issue recording from a computer, however, we would like people to  have the option to record directly from their phones.We ho

I’d like to include a screen share step in my VideoAsk workflow. The screen share is not going to be an on-screen demo, but more of a presentation.My VideoAsks are embedded at 600px high and 100% width on my website, and I also share the full-screen link. I don’t believe users would ever see a widescreen image. Embedded, it appears to be slightly more vertical than square. On the full screen version, the recording, too, is slightly more vertical than square, since it’s on the left hand panel. That means a screen recording will produce letterboxing above and below the screen in any presentation.Is there a way to do a screenshare with an aspect ratio that makes more sense for how the VA’s are displayed? I can create slides of a certain aspect ratio, but the VA screenshare will put my camera in a circle off to the side - that doesn’t seem like the right solution. I suppose I can record the slides externally and export as a video. If so, is there a suggested aspect

We’re new here, adding VA to our site furl.co.uk code does not work, support cant seem to help… can y anyone here help?   Our site is on prestashop.   

Hello,My business involves emailing people links with VideoAsk questions embedded.  The VideoAsk responses trigger zapier Zaps to kick off other steps.  If I need to do maintenance on the whole stack/process, the best way to ensure no answers come through for a period would be to pause/stop my VideoAsk so no one can submit an answer for an hour or two while I do maintenance.  I am having trouble where to “turn off” or pause a VideoAsk - stop accepting responses.  Can you point me in the right direction? 

Hello, I work with dentists and want to use videoask to get testimonials. I want people to check the consent box giving permission to use their reviews/testimonials. Once they click Yes, they give permission, how can I get that as proof for the future, in case, they decide to sue, for example. Thanks

The Canada flag's white color in the contact form appears correctly in the setup menu but it appears "transparent" in the videoasks. See example below. Other flags with white color don’t have the problem, just the Canada flag.I hope the team fixes it promptly.  

Hello, the respondent for my videoask uploaded their video response. So the video is 8mins long, the video is not loading and it was buffering. Meanwhile their audio only plays for like 3 mins, then it went silent. Is this issue occuring because of my respondent’s connection issue or is it because of a plan needing to be upgraded and that’s why it causes the issue? I’d be happy if you could assist me on this.

We use a webhook to receive completed VideoAsk responses and process the videos. I’m currently working on a way to retry the processing of the videos, but after a certain amount of time the URLs that originally came with the webhook event give me “403 Forbidden” responses.I’ve attempted replacing the auth token appended to the URLs with a new one from the account settings page but that made no difference.So what’s going on? Does my access to these videos expire after a certain amount of time? How can I get access to them again?

J'espère que vous pouvez me dire que je vous avez reçu votre compte Google Translate:I hope you can tell me that I got you your account

Hi Community,I'm embedding a VideoAsk questionnaire into my website using an iframe. Users log in to our site beforehand, and I need to track responses per specific user instead of anonymously.Could someone guide me on: How to pass our user ID to VideoAsk through an iframe? How to get detailed user interaction data from VideoAsk via their API? Any guidance or links to documentation would be greatly appreciated!Thanks!

I created a webhook and in all requests I get the error:"No response(Invalid Date)".the url is accessible and is responding with an OK for testing purposes.when I copy the payload straight into my code, my script works correctly. apparently the webhook is not being sent.For testing purposes, I created a new form (https://www.videoask.com/XXXXX) with the webhook pointing to pipedream https://XXXXXXX.m.pipedream.net and the error persistsIt worked well until a few days into the project in production.

I have a videoask on my website, but I would like it to appear after a few seconds on the web. Can this be controlled from the script somehow? Does anyone know a bit of programming or if this is possible. It is that what I do not want is that it loads immediately when a user accesses the web

Hi, I would like to embed my affiliate link so that it’s the branded VideoAsk logo that appears on the bottom right of my current videos. I can’t seem to find how I would go about doing this. Any guidance would be appreciated! 

In VIdeoask, I have 4 questions, which I add 1 to the score each time. that way I can see how many questions they answer. e.g. if they only answered 2 questions, the score is 2. I then need to fed into LeadConnector (Brandbuilder), in order to then move the client into the correct automation workflow.I did my first Zap (Zapier) which worked, but the score does not show up for me to transfer to LeadConnector.Is this field not available in Zapier? when I go thru VideoAsk looking at each client, I see the score field, so data exists.

I sell physical products online – and I would like to use VideoAsk for this, but find it limited in one crucial aspect. VideoAsk has a built-in Billing Information (Payments) form, however it does not have a built-in Mailing Information (Shipping) form.Having an option to collect Billing Information + Shipping Information within a “Payment” section would be an absolute game changer for e-commerce (IMO). It may substitute the need for a Shopify storefront.• Can we make this happen?• Is there a solution I’m not aware of?Thanks,Bronson 

Sorry, I actually posted this in the typeform Q&A originally. I have a long videoask (about 25 questions) that I am using for a screening job interview.I realize that longer videoasks will have some issues with retention (from start to finish).But the majority of the people that are filling out my videoask are somehow creating multiple new conversations.  So rather than one submission, I’m getting 3-5 in some/most cases. Here is what I am seeing:1  -  One my first steps is to ask for a file upload of their resume.  This nearly always comes as a separate entry.2  -  It appears that people are maybe leaving and then coming back and starting over from scratch.  Why would this be happening on such a consistent basis?  (I’ve checked and test the videoask and it seems to work flawlessly3

Hey VideoAsk Team,We've been trying to upgrade our account for almost a week now because we've run out of processing minutes, but we still haven’t heard back. We’ve been submitting the form daily and even tried using the video call feature multiple times, but no one was there to pick up.This is really disrupting our business—we’re a recruitment agency, and we rely on VideoAsk to vet candidates through their video responses. We need to upgrade ASAP so we can keep things moving.Can someone help us get this sorted right away?

Hello, leads can’t access to the booking, through calendly when using mobile phone.But it’s working on web devices.any idea?https://streamable.com/277zhq

Hello. I have just purchased  Video Ask for my language school, for my English language level test. Because it is a language level test / assessment, I cannot give the students the possibility to practice before sending the answer. Cause they could look up unknown words and prepare their answers in advance. So I won't be able to properly assess their level and offer the correct course. Is there a way to at least remove the You can practice before sending so they don't know it exists or not even give them the possibility to repeat? Thank you

Hi everyone. I am looking to run ads through x and using my videoask I created as my landing page to qualify and get new leads. I was looking for help with integrating X pixel to my videoask. Can anybody give me any pointers, tips or help to do this? Thank you and as always all or any information is greatly appreciated!Kris

+1 request here for the ability to add virtual backgrounds or blurred backgrounds on webcam video recorded uploaded. We are considering moving away from using VideoAsk for customer support, as it does not allow our communication to stay on brand.Moreover, the lack of blurred background option, also doesn’t protect the privacy of those who are attempting to communicate. I understand that backgrounds is on the feature list. Any ETA on its release would be greatly appreciated. Thanks!  

Recently, I posted a question here  that videos, in a VideoAsk, don’t play automatically on iPhones that use the Chrome browser. The implication is that the user needs to click ‘Play’ every time they move to the next step (in addition to clicking to submit their answer to contnue to next step). This compromises the user experience too much, especially in steps where the question is a text overlay, over a Pexels of Giphy. In such instances, the user doesn’t even see the question until they click ‘Play’.I’ve decided to stop using VideoAsk and switch to Typeform until there’s a solution to this issue. In Typeform I will only integrate video in some steps and rely more heavily on text in other steps. If the user only clicks ‘Play’ ocassionaly, it would be OK.My question is, if I cancel my ‘Brand

Hi,  We use VideoAsk for onboarding + ask our clients various questions regularly. They’re loving it so far. 1 major issue - sometimes our VideoAsk can have a bunch of questions and take quite some time. In case a user is unable to complete it in 1 sitting - our users need to be able to save their progress and resume. How do they do this? Is this an upcoming feature? Can they at least skip questions if they’ve already submitted once? If we capture name + email - can we let them resume progress or skip questions? I know partial submissions are visible in the VideoAsk form folder - but if someone wants to resume - can they input their name/email and resume where they left off? We’re trying to provide an excellent customer experience and if their browser freezes/shuts down or they just need more time before resuming their VideoAsk submission - being unable to save your progress and having