is VideoAsk suport normally so slow, 3 days waiing for help to integrate my code . | Community
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is VideoAsk suport normally so slow, 3 days waiing for help to integrate my code .


David Norman

We’re new here, adding VA to our site furl.co.uk code does not work, support cant seem to help… can y anyone here help?   Our site is on prestashop. 

 

 

Best answer by David Norman

All sorted now, the code generated by the system was missing a couple of ‘’. 

 

 

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4 replies

Grace
Community Team
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  • Community Advocate
  • 2701 replies
  • May 6, 2025

Hi ​@David Norman welcome to the community 😊

The VideoAsk team are usually pretty quick to reply, I’m just checking to see if they’ve received your message.

In the meantime, what’s happening when you try to embed your videoask? Are you embedding a widget or a iframe embed? Any more details on how you have everything set up will be really helpful, I’m sure between us we can get to the bottom of the issue!


Grace
Community Team
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  • Community Advocate
  • 2701 replies
  • May 7, 2025

Hi ​@David Norman I spoke to support and they’ve sent you a reply with a suggestion for editing the code so hopefully that works! Let me know if there’s anything else you need help with 😊


David Norman
  • Author
  • Explorer
  • 1 reply
  • Answer
  • May 15, 2025

All sorted now, the code generated by the system was missing a couple of ‘’. 

 

 


Grace
Community Team
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  • Community Advocate
  • 2701 replies
  • May 15, 2025

Great to hear ​@David Norman let us know if you have any other questions 😊


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