VideoAsk conversations

Hi I’m doing some testing so I have the free version. When I add a contact form on my last video it also creates a contact form on th first one. If I delete the contact form from the first one it also disappears from the last one. Why is that? Is that a limit only on the free version?

My thumbnail isn’t showing when I copy and paste the link. I’ve tried everything and it’s not working already for 6 days. Please can you help as I can’t do anything right now with the generic thumbnail. It’s a big part of my work and it makes me really nervous. Thanks

Hello - I need to understand if a respondent re-records their video, does every re-record count towards my allowances of minutes? I'm conscious a user could re-record multiple times and so my allowance is quickly decreased. I'm hoping just each uploaded/submitted video counts towards minutes processed. Thanks in advance.

Hello, We would like to prompt Videoask to appear as a floating widget when a Call-to-Action button is clicked on our website. Currently, clicking the Call-to-Action button prompts Videoask to appear in a new web page. Ive included the Current and Preferred scenario below. https://affiliatemybusiness.com/staging20/ Current Scenario 1. CTA button is clicked 2. New webpage appears with VideoAsk sequence Preferred Scenario 1. CTA button is clicked 2. Floating widget appears with VideoAsk sequence

My video questions loop until answer is entered.Very annoying. How do I stop that?

Hi guy,I hope you can help me once again.Is there a possibility to integrate a in app live chat for text messages besides the live video call? Thanks & best wishes, Patrick

Could someone explain why I keep getting anonymous replies with no videos. I signed up and created an account yesterday. I sent the link out to loads of people. I've had a few actual videos but the rest keep coming back with the anonymous.response

I have a video ask that is getting a good amount of traffic. At the end of a tiktok lead form I push the user to record a video ask using the video ask link. Some of the videos come through but a majority of them look like this in my dashboard. Is there a fix for this?

Hi there, Is it possible to copy or share a VideoAsk project from one account to another? I know it's possible to invite someone to a team so they can edit the project, but in this case, I’d like to transfer my current VideoAsk project to a different account. Alternatively, is it possible to export the current project and import it into another account? Note: It’s not about sharing the VideoAsk video results with a user, but rather about sharing the entire project map. Thank you!

Hey, we've had some feedback that the replaying gif on the corner of the website is annoying on mobile. Is there a way that users can remove it? I can explain it and close the playing video but no way of closing the small circle. I can't find the option. Thanks so much! Merv 😊

Hi all, I’m developing a website and my customer wants to use videoask during the onboarding procedure (when an invited user enter in the website for the first time). In this phase, the user fills various fields like name, job, and so on, and, at the end, he should record a video with some information about him. My customer ask me to do it by using VideoAsk. After recording the video, I have to store something (I think some reference to the video) in my DB, so other users in the community can see the video. How to do this by VideoAsk? Thanks!

I’ve gone ahead and added my Facebook pixel to one of my video asks, and I’d like to be able to create a conversion event when someone submits their contact information. What’s the next step here? I’m not sure how to create a custom conversion event with VideoAsk - thank you!

Hi, I tried to search previous posts and was not able to find the answer to my question. Is it possible for our submitters to upload a image for their video background similar to what a user can do in a Zoom or Team meeting? We are collecting a series of testimonies for our organization and would like our participants to use a branded background for consistency. Thank you!

Hi. When I redirect to a URL, it redirects the current tab. I want it to open a new page tab so you can go back to VideoAsk and continue. Is this possible?

Every time I link to an external website the link opens in a new page and the back buttons don’t work and you can’t navigate back to app, without having to start it again. I have tried to incorporate this into the code as per the help in the app, but this doesn’t appear to fix the issue. ?redirect_target=self But users are still taken to an external page and can’t return to the sequence they had just left. +++++ <!-- Add the code below inside the <body> tags of your HTML page --> <script> window.VIDEOASK_EMBED_CONFIG = { "kind": "widget", "url": https://www.videoask.com/fjhi9eock?redirect_target=self, "options": { "widgetType": "VideoThumbnailWindowTall", "text": "", "backgroundColor": "#7D00FE", "position": "bottom-right", "dismissible": false, "videoPosition": "center center" } } </script> <script src=https://www.videoask.com/embed/embed.js></script> <!-- Important!!! In order to allow your videoask to open up on the same page when interacting with the widget, your website must use t

All my videos start playing automatically with no sound (instead of a still image) and then when I click the “play” button, the video starts playing with sounds form the beggining. Notcied this was just added in the past couple weeks. Anyone know how to turn this off? I tried using the “Pause auto-play” toggle switch under advanced settings and this didnt have any change.

Please how to direct to the URL? I paid the account and this function does not enable.

Hello, community. How can I remove the Ask video watermark from my Ask videos?

Hello. Can I turn off the “record screen” option at the top of the video replies? I am working with senior citizens and I need the options to be minimal so people don’t get confused easily. I understand the need for the other options to let people upload (I educate them about this option), and change their microphone or camera. But the “record screen” option has created confusion. If there is a place to unselect this as an option on my VideoAsk, I can’t seem to locate it. Thanks for any help.

I wanted to know. Does the AI chatbot in videoask work like chatgpt? as in if the responder asks anything from it, then would the avatar reply just like chatgpt? or do we have to put in the keywords ourselves and store in that information then it performs like that?

Hi, I have been trying everything for the past 3 hours to record videos, but the audio isn't working well. I am experiencing audio delay, no audio at all, or very disruptive interference. I have restarted VideoAsk, restarted my laptop, but nothing works. Is there anyone who could help me?

Hi guys i have the monthly GROW plan and i want to upgrade to the monthly BRAND plan. Is there a way for me to just pay the difference between them or i will have to pay the Brand plan full price?

I have more than 10 sales reps responding to video calls from clients coming from our website and email efforts. Is there an option to add more than 10 seats?

Hello again there, I have a question regarding the fullscreen format. Why doesn't it open correctly when using the iframe integration in fullscreen mode? Are there additional parameters required for this integration? Instead of using the quick embed code you provided, I’m currently using this: window.VIDEOASK_EMBED_CONFIG = { "kind": "widget", "url": "[URL]", "options": { "widgetType": "VideoThumbnailExtraLarge", "text": "", "backgroundColor": "#7D00FE", "position": "bottom-right", "dismissible": false, "videoPosition": "center center" } } I have tried adding options like: “fullscreen” : true and “fullscreen” : “on” but they did not work. Do you have the solution for this? Thank you!

Hello community, We are moving one of our clients’ websites into Go High Level and she’s using VideoAsk with the calendar feature. I researched and found that you cannot connect a GHL calendar to that. The instructions were to use the button answer type and link the calendar URL. Would anyone be able to point me in the right direction of where I would find a step by step process in changing the "answer calendar type" to using the "button answer type?"Even better, if you would share a Loom video on how to do it, I would be eternally grateful! I am logged in as my client, so please, if you can help, send me the Loom to Lucho@WhatWorksAcademy.com I am not familiar with VideoAsk, but if you ever need help with GHL, I would be more than glad to return the favor!