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How to remove the videoask widget from view


Hey, we've had some feedback that the replaying gif on the corner of the website is annoying on mobile. Is there a way that users can remove it? I can explain it and close the playing video but no way of closing the small circle. I can't find the option. Thanks so much!

 

Merv 😊

Best answer by Grace

Hey @youatyours is it a widget embed that you’re using?

 

When you customize the widget and grab the code from VideoAsk there should be an option to make the widget dismissable:

 

 

This should remove it from view - would that work? 

 

Alternatively, you could check out our Advanced embed options guide, which has some code examples at the bottom of the page - maybe Don’t display widget for people that have already dismissed it or Hide widget on mobile could work?

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5 replies

Liz
Community Team
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  • Tech Community Advocate
  • 14584 replies
  • June 5, 2024

Tagging @Grace in case she happens to know!


Grace
Community Team
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  • Community Advocate
  • 2538 replies
  • Answer
  • June 6, 2024

Hey @youatyours is it a widget embed that you’re using?

 

When you customize the widget and grab the code from VideoAsk there should be an option to make the widget dismissable:

 

 

This should remove it from view - would that work? 

 

Alternatively, you could check out our Advanced embed options guide, which has some code examples at the bottom of the page - maybe Don’t display widget for people that have already dismissed it or Hide widget on mobile could work?


Emre Ok
  • Navigating the Land
  • 2 replies
  • September 23, 2024

Would there be a way to make Videoask not show-up on mobile entirely? So it only appears while in desktop mode?


Ash.NZ
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  • Community Wizard
  • 117 replies
  • September 23, 2024

Hey @Emre Ok may I ask what website you have the VideoAsk on?

If you are embedding the VideoAsk on your website (as opposed to widget). Then there is often the ability to hide elements on mobile within your website builder’s settings (such as WiX, Webflow etc) Let me know if this helps!


Grace
Community Team
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  • Community Advocate
  • 2538 replies
  • September 26, 2024

Hi @Emre Ok if the website builder doesn’t give you that option, you can try the Hide widget on mobile sample code that we have on the advanced embed options article here. You just need to exchange your videoask url for the one in the sample code. 

Let us know if either of those options work!