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Can't see results


Hi, I can’t reach my results section with each responders answer. Like a month ago I was able to see all the results. What should I do?

7 replies

Grace
Community Team
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  • Community Advocate
  • 2575 replies
  • May 27, 2024

Hi @atinctozsin can you let us know what happens when you click on the Results tab? Are you getting any error messages? Thanks 😊


  • Navigating the Land
  • 1 reply
  • May 27, 2024

Hi, I have used Typeform before and had no problem with accessing the results. However, now the “responses” tab just shows blank. I don’t know what to do, to get the normal presentation of responses back?


Grace
Community Team
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  • Community Advocate
  • 2575 replies
  • May 27, 2024

Hi @Kamilla it looks like a few people are having this issue, are you able to try clearing your cache from the past week to see if that resolves it? 


  • Navigating the Land
  • 1 reply
  • September 11, 2024

Hi Grace! 

I have the same issue as above, and I’ve cleared the browsing data, and still nothing. I have other survey’s and they are ok...I’m not sure why this one has a glitch. I made a duplicate of the same survey as a test, and that is working too and getting responses. It’s just this one and I cant seem to debug it, but id really like to because its a link that i’ve already sent out in a number of different ways…

any ideas?


ACK wrote:

Hi Grace! 

I have the same issue as above, and I’ve cleared the browsing data, and still nothing. I have other survey’s and they are ok...I’m not sure why this one has a glitch. I made a duplicate of the same survey as a test, and that is working too and getting responses. It’s just this one and I cant seem to debug it, but id really like to because its a link that i’ve already sent out in a number of different ways…

any ideas?

 


Grace
Community Team
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  • Community Advocate
  • 2575 replies
  • September 12, 2024

Hey @ACK thanks for flagging, I’m not sure why this would be happening to an individual typeform, @Liz have you come across something like this before?


Liz
Community Team
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  • Tech Community Advocate
  • 14857 replies
  • September 18, 2024

Hi @03004991381easypaisa mobail ap do you mind sharing a video of what you’re seeing? Thanks!


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