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Answered

Why is Email editing temporarily disabled?


i created a new typeform this morning and am unable to edit the Email Response. Anyone else seeing this? 

I really need to get this functionality back asap. 

 

 

Best answer by Liz

Hi @ScotfromSavant  definitely reach out to our support team here if you’re still seeing this message!

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26 replies

Liz
Community Team
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  • Answer
  • August 6, 2024

Hi @ScotfromSavant  definitely reach out to our support team here if you’re still seeing this message!


  • Navigating the Land
  • 2 replies
  • August 9, 2024

I am seeing this as well. 

Did you find a solution?


Liz
Community Team
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  • August 13, 2024

Hi @TJM Did you happen to reach out to our support team? 


  • Navigating the Land
  • 2 replies
  • August 14, 2024

I am seeing it too. I am waiting for support to answer.


john.desborough
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  • Certified Partner & Champion
  • 5161 replies
  • August 14, 2024

@Liz - i just tested it at my end and i was able to edit the email to respondents.. 

 

and notification to self

not sure if “i am special” but it seems to work for me

 

des


  • Navigating the Land
  • 1 reply
  • October 3, 2024

Same problem here!


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We have also de same problem @Liz we can not edit this. When will you solve it? Thanks in advance.



 

 


  • Navigating the Land
  • 1 reply
  • October 3, 2024

This is rather frustrating.  I’m experiencing the same issue.  I need to be able to send the info submitted in these forms to various people.  Please can someone help resolve this ASAP!!  Thank you


Liz
Community Team
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  • October 4, 2024

Hi @gestion_docente and @MSmit I know, it definitely is! Have you two contacted our support team? 


  • Explorer
  • 3 replies
  • October 8, 2024

This is a problem for me as well and i have contacted support and had no response. Can anyone help please as this is a serious business risk?

thank you


Liz
Community Team
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  • October 10, 2024

Hi @BossHog Our support team let me know they did reply to your email - did you receive the response? Let us know if not!


  • Navigating the Land
  • 1 reply
  • October 13, 2024

Same here - I reached out to support


  • Navigating the Land
  • 2 replies
  • October 16, 2024

We are experiencing the same issue. Has it been fixed? 


Liz
Community Team
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  • October 16, 2024

Hi @tonychang777 if you haven’t reached out to support yet, definitely do!


  • Navigating the Land
  • 1 reply
  • October 24, 2024

Same issue, reached out to support. Awaiting answer. This is a genuine business emergency. How long does it typically take to get a response? 


  • Navigating the Land
  • 2 replies
  • October 27, 2024

Same issue here, I've reached out to support. But if so many people have the same issue, why isn't there a easy cure for it?


john.desborough
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  • October 27, 2024

@Svendewitte - imagine if you will that some bad actor creates a free plan in Typeform, makes a very simple form (ie one page and submit) and set ups a notification/Follow-up email into which they copy the email addresses of hundreds of recipients (scraped together) and then publishes the form and submits a response. 

all the recipients get flooded with an email notification from typeform …. and complain because they never responded to any typeform in the first place. 

 

or if they hacked into someone’s paid Typeform account and did the same… 

 

It’s not necessarily ‘an easy fix’ - at least that is my perspective on how Typeform has to address the issue.. reputational as well as technical risk… 

des

 

 


  • Navigating the Land
  • 2 replies
  • October 28, 2024

@john.desborough Thank you for clarifying the risks. Given the potential for spam and reputational impact, I’d like to know what steps Typeform is considering to prevent this kind of misuse. Depending on the response, we may need to explore alternative integrations if this isn’t addressed. Looking forward to hearing about any planned solutions.

Do I need to look for a different integration?


Liz
Community Team
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  • October 31, 2024

Hi @Svendewitte I can assure you that the product team has been developing a solution! It’s a bit complicated for them to implement, which is why it’s taking so long. However, the upside is that this should definitely help reduce those using our notifications to spam people. 


  • Navigating the Land
  • 1 reply
  • October 31, 2024
Liz wrote:

Hi @Svendewitte I can assure you that the product team has been developing a solution! It’s a bit complicated for them to implement, which is why it’s taking so long. However, the upside is that this should definitely help reduce those using our notifications to spam people. 

 

I have the same problem. When is the fix expected to roll-out?


Liz
Community Team
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  • October 31, 2024

Hi @JamiroChin Have you contacted our support team here? They’ll be able to get this fixed for you right away!


  • Navigating the Land
  • 1 reply
  • November 8, 2024

I am experiencing this same issue as well. Agreed with several others that this has serious business impact if not corrected, especially moving forward as email spammers will only likely to continue proliferating and thriving. Developers need to insulate “good” users from potential bad actors.


  • Navigating the Land
  • 1 reply
  • November 14, 2024

Same issue here, would you of kind and let me know how could i resolve it by myself and not need to reach out support team? It is a big stopper on my org. 


I’ve just hit the same issue, have contacted Support team. Is a fix close? 


Liz
Community Team
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  • November 19, 2024

Hi ​@truemeasure ​@ClaudioRamos and ​@eimearkindlingdating Definitely reach out to our support team if you haven’t already! At the moment, you will need to contact them to resolve this. 😥


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