Question

Duplicate 'Follow-ups' being created. Why?

  • 19 February 2024
  • 4 replies
  • 37 views
T

I have follow-ups setup to send all responses to an email address. These are being sent twice at different times, with a minute or so in-between each duplicate.

Can someone tell me why this might be happening? The email address is only entered once.

4 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @thetrew That is definitely odd. Do you mind sharing a screenshot of all of the follow-ups you have setup on the form? Thanks in advance!

Life is a series of awkward moments separated by snacks.
T

Hi Liz. Apologies for the delay. Here are some screenshots of the Follow-up section.

 

Liz
Rank
Userlevel 7
Badge +5

Thanks, @thetrew ! It looks like everything should be setup correctly, and I can’t see why the notifications would be sending twice. It might be worth contacting our technical team here (and referencing this post to speed things up), as they can look into the logs to see why those notifications are sending multiple times. 

Life is a series of awkward moments separated by snacks.
john.desborough
Userlevel 7
Badge +6

@thetrew @Liz 

if YOU are receiving two notification emails, is one a cc of the email to respondents? 

i know that sounds pedantic but just checkin’ .. 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...

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