Duplicate 'Follow-ups' being created. Why? | Community
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Duplicate 'Follow-ups' being created. Why?

T

I have follow-ups setup to send all responses to an email address. These are being sent twice at different times, with a minute or so in-between each duplicate.

Can someone tell me why this might be happening? The email address is only entered once.

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • February 20, 2024

Hi @thetrew That is definitely odd. Do you mind sharing a screenshot of all of the follow-ups you have setup on the form? Thanks in advance!

Life is a series of awkward moments separated by snacks.
T
  • thetrew
  • Explorer
  • February 23, 2024

Hi Liz. Apologies for the delay. Here are some screenshots of the Follow-up section.

 

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • February 26, 2024

Thanks, @thetrew ! It looks like everything should be setup correctly, and I can’t see why the notifications would be sending twice. It might be worth contacting our technical team here (and referencing this post to speed things up), as they can look into the logs to see why those notifications are sending multiple times. 

Life is a series of awkward moments separated by snacks.
john.desborough
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@thetrew @Liz 

if YOU are receiving two notification emails, is one a cc of the email to respondents? 

i know that sounds pedantic but just checkin’ .. 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
Liz
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