Question

Hidden Fields not Displaying Results

P

Hi Team,

 

I’ve created a survey with a single hidden field (JobNo) so that we can track respondents. We’re seeking feedback on quoted jobs. I’m delivering the e-mail via MailChimp. The link works correctly and will provide each recipient a unique link depending on their job no.

 

In MailChimp I import the recipients and have created a custom field in there which contains the link from Typeform. All contacts have a name, email address and web link (to the typeform form). Example:

 

nh1tdtug777.typeform.com/to/[uniquesurveyno.]#jobno=2829960

 

The issue I’m having is only some responses are capturing the hidden field (about 50%). All the testing I completed prior to releasing live worked 100%. Each example of a completed survey resulted in the JobNo being captured in the results. I require all responses to retain the job number as we need to know who’s responded. I have checked all the contacts in Mailchimp to ensure the link was imported correctly and this is correct.

 

Please help!

14 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @PTS Thanks for stopping by the community. It’s possible that the respondents are clicking on the link and then re-clicking on the link/editing the field info in the URL which would then remove the hidden field. This, I’m afraid, we can’t control. 

However, do you mind sharing a screenshot of how you have the link setup in the email? 

Life is a series of awkward moments separated by snacks.
P

Thanks for the reply.

 

Hear what you’re saying as a possibility. I would be very surprised though if 50% of respondents were editing the link to remove the hidden field, though.

 

Inside MailChimp I have each contact with a unique link loaded. Example below. This field is then entered as the link within the ‘survey’ button on the e-mail itself.

 

 

Liz
Rank
Userlevel 7
Badge +5

Hi @PTS If they have cookie tracking turned off, this could also be causing the issue. Do you mind sharing what the URL is being inputted? From what I can see, it’s a merge field - is that adding the url with the values? 

Life is a series of awkward moments separated by snacks.
P

Hi Liz,

 

Yes correct. The merged field in Mailchimp is simply embedding the link I’ve added per customer. The link is individual for each recipient based on the job number that was loaded in our own business system.

 

Cookies being turned off would be quite the roadblock for typeform hidden fields wouldn’t it? If that were the case I would almost expect everyone delivering survey links to recipients would run into the same issue where hidden field info wasn’t being populated when a survey was completed

 

To highlight the issue as well, here’s an image of the responses this morning. 2/3’s of the responses do not have the jobno field populated. This is going to really cause an issue for us 

 

Liz
Rank
Userlevel 7
Badge +5

Hi @PTS Could you share an example of one of those links? At the moment, I can’t quite see how those hidden fields are being passed in in the URL. 

Life is a series of awkward moments separated by snacks.
P

Here’s an example of a link:

nh1tdtug777.typeform.com/to/pESz04PE#jobno=2823997

 

Liz
Rank
Userlevel 7
Badge +5

Thank you, @PTS ! It does look like the URL and settings in Typeform are set up correctly. The only other thing I can suggest at this point would be to contact Mailchimp to see if there’s anything on their side, specifically in the merge section, that would prevent the URLs from connecting correctly in that button. 

Life is a series of awkward moments separated by snacks.
john.desborough
Userlevel 7
Badge +6

@Liz @PTS  - i would check on the device the users are using: as of  iOS 17 now there’s a new feature called Link Tracking Protection, which automatically removes tracking parameters from links that are clicked on in Mail, Messages. This means that email marketers who are using UTM tracking to track their iOS 17 traffic will no longer be able to see accurate data

 

not sure if this is pervasive across a lot other iOS versions (android guy over here) 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
Liz
Rank
Userlevel 7
Badge +5

Oh! I didn’t know that - thanks for sharing, @john.desborough . It might be worth looking at your audience stats, @PTS , through the steps here to see how many of them are viewing your emails on an iOS device to help narrow down the issue, too. 

Life is a series of awkward moments separated by snacks.
P

Thanks for the replies. I’ve just had a colleague do a test where I sent him a link and he’s completed on an iOS device and his laptop. Both examples came through with the JobNo hidden field

Liz
Rank
Userlevel 7
Badge +5

Do you mind if we test the form, @PTS ? If you could DM me your email, I can then email you back to have you send me one directly (and that should also help make sure it doesn’t get blocked by our spam filter). 

Life is a series of awkward moments separated by snacks.
P

Yeah that’s fine. Email is stephen.killgour@ptsl.co.nz

V
Userlevel 1
Badge

This is occurring with me also, using an 11digit number, for example 50000000001.

I would say it is Link Protection in other cases, but certainly not PTS’ or my case as the url parameters are vague.

I think our issue is due to what is posted in the typeform article below. The parameters that both PTS’ and I are missing are directly after the pound sign.

https://community.typeform.com/build-your-typeform-7/hidden-variable-and-url-encryption-9642

V
Userlevel 1
Badge

@mathio could you please chime in about what could be possibly going wrong?

I am having the same issue with the gentleman above when i am trying to pass in data, for example

*.typeform.com/form#name=Victor works fine and is saved into hidden fields in typeform results, but
*.typeform.com/form#pid=50000000031 or *.typeform.com/form#name=Victor&pid=50000000031 works probably 20% of the time. If fragments don’t get sent to the server, why does hidden fields appear in typeform at all? It’s a little confusing.

Occurring here too: https://community.hubspot.com/t5/Email-Marketing-Tool/Does-Hubspot-tracking-always-break-links-customized-with-HUBL/m-p/418918?profile.language=de

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