We are experiencing issues with collecting partial responses from a survey. On November 11th 24, we officially launched our NPS survey, which was created under the Typeform's Business plan.
To the best of our knowledge, based on our use of this plan earlier in the year, it allowed for the collection of partial responses.This week, when we attempted to analyze partial results, we realized that these responses were not being collected. Consequently, we reached out to the AI chat to understand the issue.We were informed that the plan we were using did not include partial response collection.
However, we were also told that upgrading our plan would enable this feature and that responses already generated prior to the upgrade would also be accounted for.Based on this guidance, we upgraded to the Growth Essential plan and completed the payment today, November 26th.
While we can now see the partial response feature activated in the settings (as it has always been configured), we still do not have access to any responses submitted before November 26th, contrary to what we were informed by the AI chat.We need Typeform to address this matter promptly and accurately, as this concerns our NPS survey, which is of immense value to our company.
Someone knows what can be done about it?
