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Question

Not receiving follow up email

  • 26 July 2024
  • 3 replies
  • 19 views

Hi community, 

 

is anyone else also experiencing issues with the follow up email? My follow up settings seems active, I just submitted a dummy response. I don’t have an email in my spam folder, the inbox is valid. 

 

 

 

3 replies

Userlevel 7
Badge +5

Hi @rutgerh This might be a dumb question, but have you published all of the changes to your form? 

Badge +1

yes

Userlevel 7
Badge +5

Huh, in that case, it would be best to reach out to our support team here, and they can check on the backend to see what’s happening to those emails!

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