Save and return with hidden variables

Question

I understand typeform supports “Save and Return” feature and it cannot be disabled. However, it appears that “Save and Return” is even activated when the URL is different with a hidden variable. E.g.

if I have a typeform with url:

https://aaaa.typeform.com/to/XXXX#hidden=1

The previous unfinished form data will be visible even with a different hidden variable e.g.

https://aaaa.typeform.com/to/XXXX#hidden=2

To me, they should be considered different entries and previous unfinished form data shouldn’t be pre-populated in the new form. I consider this a bug. Please let me know your thoughts.

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Best answer by Liz 29 March 2022, 16:43

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Liz · Accepted Answer

Hi @christaThanks for stopping by! Cookies are used to track the respondent, so if they’re using the same browser/same device, this is expected behavior, even if the hidden field in the URL changed.Hopefully this helps clarify, but let us know if you have any other questions!

john.desborough · Answer

@christa- this from another userwhat i have seen somewhere in documentation or discussion is that the URL is composed of a resource and metadata being passed to the resource. If that is the case, then the form is what is being cached in the cookie as that is the resource .. not the ‘combined’ resource plus metadatai have had to break long typeforms into smaller chunks, with redirects upon completion between them, so that i get the user to submit the data more frequently - rather than relying on the “store and return”as a workaround, you might want to examine how your typeform is constructed to try and minimize issues like this..des

Save and return with hidden variables

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