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We have reached our limit capacity response due to BOTs, is it fair to cut service when those responses are not real?

  • 28 April 2021
  • 1 reply
  • 242 views

First we thought we had an overwhelming response rate from respondents but it turns out that most are fake (Bots). Yet, the service was cut out as we reached our limitation. 

 

Did that happen to you? Is there anyway we can reach the company so those responses aren’t accounted for as those are fake responses?

 

Thanks!  

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Best answer by Mariana 28 April 2021, 12:20

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Userlevel 7
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Hey @Bethey. Welcome to the Typeform Community :hugging:

 

In this case, I'd say it's better you contact the support team from this contact form. They'll be able to check your form, analyze your case and give you a more accurate answer.

 

P.S.: Make sure you select the billing option and add the email of your typeform account when contacting them. 

 

Also, I'd recommend you check this thread for more details on how to avoid this from happening again:

 

Hope this helps ;-)

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