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Whatsapp Link in Email Notification

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Hello @ll, 

 

I know that subject has already been discussed but I've something strange with my Typeform notification sent after form submission. 

The WhatsApp link worked well before, but without any change in the notification template, it does not work any more. 

Syntax look OK as I've tested in a test HTML and it works well :

<a href="https://wa.me/[Telephone Number in the form]">Open a WhatsApp conversation with the customer</a>

 

The link appears in the notification but there is no action when I'm clicking on it one in my mailbox. 

Could you please help me on this ? 

 

Thanks in advance. 

 

Baptiste

Best answer by john.desborough

morning @Baptiste  and welcome to the community

can you take a quick loom of what you are seeing at your end?

I created a little test app that has a hardcoded link and a link based on the answer in the question that appear in the notification email. Also put it in the ending page ‘behind the button’ as well. 

both links work well for me.. 

 

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    Kazkazkaz
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    cthigpen

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john.desborough
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  • May 10, 2022

morning @Baptiste  and welcome to the community

can you take a quick loom of what you are seeing at your end?

I created a little test app that has a hardcoded link and a link based on the answer in the question that appear in the notification email. Also put it in the ending page ‘behind the button’ as well. 

both links work well for me.. 

 

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
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  • Baptiste
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  • May 10, 2022

 

Thanks for replying so fast @john.desborough. Greetings for hot Marrakech today :)

Hope it will help :)

https://www.loom.com/share/2219cfb5aaea44578f082dc85eaac81f

 

 

Gabi Amaral
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  • Gabi Amaral
    Gabi Amaral

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