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[๐Ÿ†˜ Logic SOS #2] Help! Logic breaks when someone chooses multiple options + handling blank answers

[๐Ÿ†˜ Logic SOS #2] Help! Logic breaks when someone chooses multiple options + handling blank answers
Jo-Shan
Typeform
Forum|alt.badge.img+1

Hey folks, 

 

I'm back for the second part of our Logic SOS series where I'll be helping you troubleshoot some of the most common reasons for broken Typeform logic. 

 

In the first episode we solved the problem of forms that jump straight to the end, by making questions required. This time we're gonna take a look at what can happen to your logic with multiple selection questions when you don't set the most restrictive logic rules firstโ€ฆ

 

Part One

 

The problem: 

 

You have a Multiple Choice question with multiple options enabled. You want to direct people to a different question depending on their combination of answers. But instead of jumping to the correct next question based on the combination of answers, the form just shows the next question as it appears in the sequence in the Typeform builder. 

 

 

The solution: 

 

Here's how to get around this problem. By reordering the logic so you start with the most restrictive rule first you can make sure the typeform jumps to the right question depending on the combination of answers selected. I also explain how to handle "Other" options and blank answers:

https://typeform-2.wistia.com/medias/7432nkg2ub

 

 

Part Two

 

The problem: 

 

You have an open-ended text question. You want to direct people who don't write an answer to a particular follow-up question. But when an answer is empty the logic doesn't work and won't move to the next question.

 


 

The solution: 

 

This issue can occur because the typeform doesn't recognise an empty value as an answer. So you need to set up a reverse logic using the "is not equal to" parameter. Here's how to do it:

https://typeform-2.wistia.com/medias/o1eltdnkfp

 

 

I hope this was helpful. I'll be back again soon for some more tips on untangling your logic. Let me know if there's anything in particular you want me to go through. In the meantime, if you're stuck on something don't forget you can reach out to our delightful Support team here or check out our Logic troubleshooting article on our Help Center.

john.desborough
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@Jo-Shan - great job of explaining the โ€œorder of operationsโ€ on the logic. I see a lot of folks here in the community trying to deal with these two issues and  your explanations were excellent. 

I hope that people will begin to search and find these nuggets - Iโ€™ve bookmarked it so that i can share it easily with others!

cheers!

des


Jo-Shan
Typeform
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  • Typeform
  • August 25, 2021

Thanks, Des :)  @john.desborough 
Iโ€™m glad you find it helpful! 


Liz
Community Team
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  • Tech Community Advocate
  • August 27, 2021

  • August 28, 2021

Thank you @Jo-Shan! That was super helpful!:grinning:

โ€‹ As @john.desborough I'm also bookmarking this, because I know Iโ€™ll be coming back here a lot.


Gabriel
Exโ€“Typefomer
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  • Community Team
  • August 30, 2021

Thanks once again for dropping some super useful knowledge in the community @Jo-Shan 


Jo-Shan
Typeform
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  • Typeform
  • August 30, 2021

Thank you all for visiting and supporting (and also bookmarking) my posts :smile:
and @Paulo Thank you! Iโ€™m glad itโ€™s helpful :relaxed:


Aliskid
  • Explorer
  • September 12, 2021

Good idea


  • Explorer
  • October 3, 2021

Nice


Forum|alt.badge.img

I need something similar to the example in the first video.

Iโ€™ve different questions buttons, and for every question, I want to go to a specific Question Group with some ranking stars to select. 

It seems when I go back to the โ€œindexโ€ of the wuestions, I lose the answers I did in the previous Question Groupโ€ฆ

Maybe Iโ€™m using the wrong approach?

 


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • November 22, 2021

Hi @Parallelo42 Iโ€™ve answered you in your thread! :grinning:


  • Navigating the Land
  • January 19, 2022
Liz wrote:

Hi @Parallelo42 Iโ€™ve answered you in your thread! :grinning:

Qtip: If you want to repeat a respondent's selected answer choices across multiple questions, use carry forward instead. For example, let's say you ask ..


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • January 19, 2022

Hi @jamjake it looks like your message has been cutoff. :sob: If you donโ€™t mind editing your response with the rest of your answer, that would be wonderful!


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