Skip to main content
Answer

Blurry photos

  • May 15, 2023
  • 5 replies
  • 228 views
E

No matter how many different ways I try to save out images/graphics for the typeform they seem to upload blurry.

I have tried .png, .jpg, hi-res, lo-res, small file, large file, etc. None of the typical troubleshooting for this is working and the images I upload are 100% crisp when I upload or view them anywhere else. 

Sometimes an image will upload perfectly on 1 typeform question and then when you go to upload the same image on a different question it will be blurry. 

screenshot of quiz Q with blurry image
screenshot of quiz Q with crisp image - this was saved in the same size/format at the blurry version but for some reason renders clearly when the other will not.

 

Best answer by Grace

Hey @easyknock our technical support team have asked if you could submit a ticket so they can dive into this further with you, you can contact the support team here, make sure you’re signed into your Typeform account when you create the ticket 😊

    Grace

    5 replies

    Grace
    Community Team
    Forum|alt.badge.img+5
    • Grace
    • Community Advocate
    • May 16, 2023

    Hey @easyknock thanks for sharing these examples with us, are you noticing any differences depending on device or browser? 

    Could you also share the URL to your typeform so we can take a look?

    If cauliflower can become pizza, you my friend can do anything
    E
    • easyknock
    • Author
    • Explorer
    • May 17, 2023

    @Grace Thank you for responding. Yes the blurry image issue is happening in Chrome and Safari.

     

    See URL in case you can help figure out what is happening 

     

     

    Grace
    Community Team
    Forum|alt.badge.img+5
    • Grace
    • Community Advocate
    • May 18, 2023

    Hey @easyknock Thank you for sharing the link and the additional info. I’m taking this to the team, let me see what I can find out 😉

    If cauliflower can become pizza, you my friend can do anything
    Grace
    Community Team
    Forum|alt.badge.img+5
    • Grace
    • Community Advocate
    • Answer
    • May 18, 2023

    Hey @easyknock our technical support team have asked if you could submit a ticket so they can dive into this further with you, you can contact the support team here, make sure you’re signed into your Typeform account when you create the ticket 😊

    If cauliflower can become pizza, you my friend can do anything
    E
    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • May 23, 2023

    Hi @easyknock Were you able to reach our support team? Let us know if you need any additional help. 😀

    Life is a series of awkward moments separated by snacks.

    Still need help?

    Don't be shy and ask the community.

    Ask your question here!
    Community T&Cs Accessibility statement