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Error changing the design of the product

  • September 27, 2021
  • 7 replies
  • 66 views
N

Each time when I want to change the design of the product recommendation typeform, I get an error. Can anybody help me with this?

Best answer by Liz

Ah, shoot, thank you @Nicolevb . In this case, it would be best to have our technical team look further into this, since they can pull the logs in the backend to see what’s causing the issue. 

You’ll want to contact them from your account email here, but if you have any questions in the meantime, please let me know.  

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    7 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15035 replies
    • September 27, 2021

    Hi @Nicolevb Welcome to the community! Could you send a screenshot or video of the error message you’re receiving? 

    Life is a series of awkward moments separated by snacks.
    N
    • Nicolevb
    • Author
    • Explorer
    • 2 replies
    • September 27, 2021

    Hi @Liz, here’s the print screen. Thanks!

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15035 replies
    • September 27, 2021

    Hi @Nicolevb Thank you! The image is a bit blurry, but when you click on the ‘more details’ piece, what does the message say there? 

    Life is a series of awkward moments separated by snacks.
    N
    • Nicolevb
    • Author
    • Explorer
    • 2 replies
    • September 28, 2021

    Hi @Liz 

    The message I get for weeks now is:

    Sorry, something’s wrong

    We’re dealing with a technical issue. Try this:

    • Refresh the page. You may lose any changes you just made.
    • Get support. Send us a screenshot of the error details below if you get in touch.

    Error details

    I can’t click the ‘Error details’ 

     

     

    Liz
    Community Team
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • 15035 replies
    • Answer
    • September 28, 2021

    Ah, shoot, thank you @Nicolevb . In this case, it would be best to have our technical team look further into this, since they can pull the logs in the backend to see what’s causing the issue. 

    You’ll want to contact them from your account email here, but if you have any questions in the meantime, please let me know.  

    Life is a series of awkward moments separated by snacks.
    C
    • Calgiene
    • Navigating the Land
    • 1 reply
    • December 11, 2021

    • Nicolevb, did they fix your issue? I am having the same problem now. Looking for the fastest way to resolve this. 

    john.desborough
    Forum|alt.badge.img+6
    • john.desboroughCertified Partner
    • Certified Partner & Champion
    • 5328 replies
    • December 11, 2021

    @Calgiene - best bet it so raise a support ticket at this link. 

    this community site is a peer to peer support community and not the ‘official help/support desk’ of Typeform. Use the link above to get them working on your problem.

     

    des

    If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
    Liz
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    • Liz
      Liz

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