Answered

Error embedding YouTube video

  • 4 October 2023
  • 4 replies
  • 35 views
H

Getting an error trying to embed YouTube video. Video is public without copyright restrictions.  I’ve cleared my cache, logged out of Typeform, restarted the browser (Chrome on MacOS). I’ve tried different mobile and desktop layouts. No dice. Error message is attached.

 

icon

Best answer by Liz 4 October 2023, 16:13

View original

4 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @HunterH Oh interesting, I haven’t seen this error before. Let me ask the support folks if they have!

Life is a series of awkward moments separated by snacks.
Liz
Rank
Userlevel 7
Badge +5

Hi @HunterH Our support team let me know that if the video is a Short or if it’s under 60 seconds, then you’ll see this error. Do you know if this might be the case? 

Life is a series of awkward moments separated by snacks.
H

@Liz Yeah, it’s both. In a medical intake form, we want to use 20s - 40s videos to explain the symptoms prospective patients are experiencing. So, are you saying the video must be longer than 60s? 

Liz
Rank
Userlevel 7
Badge +5

Ahhh yes, that would be it. Our YouTube integration doesn’t allow for shorts, so the video would need to be longer than 60 seconds, @HunterH 

Life is a series of awkward moments separated by snacks.

Reply


Still need help?

Don't be shy and ask the community.

Ask your question here!
Community T&Cs