Error embedding YouTube video | Community
Skip to main content
Answered

Error embedding YouTube video

H

Getting an error trying to embed YouTube video. Video is public without copyright restrictions.  I’ve cleared my cache, logged out of Typeform, restarted the browser (Chrome on MacOS). I’ve tried different mobile and desktop layouts. No dice. Error message is attached.

 

Best answer by Liz

Hi @HunterH Our support team let me know that if the video is a Short or if it’s under 60 seconds, then you’ll see this error. Do you know if this might be the case? 

View original

    4 replies

    Liz
    Community Team
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • 15035 replies
    • October 3, 2023

    Hi @HunterH Oh interesting, I haven’t seen this error before. Let me ask the support folks if they have!

    Life is a series of awkward moments separated by snacks.
    Liz
    Community Team
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • 15035 replies
    • Answer
    • October 4, 2023

    Hi @HunterH Our support team let me know that if the video is a Short or if it’s under 60 seconds, then you’ll see this error. Do you know if this might be the case? 

    Life is a series of awkward moments separated by snacks.
    H
    • HunterH
    • Author
    • Explorer
    • 1 reply
    • October 4, 2023

    @Liz Yeah, it’s both. In a medical intake form, we want to use 20s - 40s videos to explain the symptoms prospective patients are experiencing. So, are you saying the video must be longer than 60s? 

    Liz
    Community Team
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • 15035 replies
    • October 5, 2023

    Ahhh yes, that would be it. Our YouTube integration doesn’t allow for shorts, so the video would need to be longer than 60 seconds, @HunterH 

    Life is a series of awkward moments separated by snacks.

    Reply


    Still need help?

    Don't be shy and ask the community.

    Ask your question here!
    Community T&Cs