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Error: This form is now closed (help ๐Ÿ™)


So I recently upgraded my account to the Professional Annual plan and now for some reason when I go to visit my form URL (hereโ€™s the link) Iโ€™m seeing this error:

 

The form was working previously so Iโ€™m confused. Anyone else experience this or know how to fix it? Thanks!

Best answer by Liz

Hello all! There are some general reasons why this might happen: 

  • You have manually closed your Typeform to new responses. 
  • Your account has reached its response limit
  • You have recently downgraded your account, and your form is using features that arenโ€™t in your plan. 

If none of these apply, then contact our support team here with the form URL so they can take a closer look at this for you. :grin:

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28 replies

Liz
Community Team
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  • Tech Community Advocate
  • 14437 replies
  • February 10, 2021

Hi @wsands1 . Thanks for stopping by! ๐Ÿ™‚ If the form was scheduled to close at a certain time and/or if the account was downgraded (or there was a lapse in payment), the form will close. You can easily make the form public by going here in your settings: 

 

Let us know if that doesnโ€™t work!


  • Navigating the Land
  • 1 reply
  • June 16, 2021

Having the same issue. 

I checked and from the form itโ€™s saying that it is open to responses. However when anyone uses the link, it keep saying closed

What can i do?


  • Navigating the Land
  • 1 reply
  • June 21, 2021

Iโ€™m having the same error.  The form says itโ€™s open to responses, but when the link is used the webpage says the form is closed.


  • Navigating the Land
  • 1 reply
  • July 19, 2021

Hi, I have the same problem. I have tried closing the form and opening it again, but it still says the โ€œThis form is now closedโ€ message. Any help?


Liz
Community Team
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  • Tech Community Advocate
  • 14437 replies
  • July 19, 2021

Hi @itnaresnanin have you published the changes to your form after toggling the form open to responses again?


Iโ€™m having the same problem now and need it re-opened urgently! It says itโ€™s open to new responses, the payments havenโ€™t lapsed and it wasnโ€™t set to close. Toggled it to closed to new responses and then back to open to new responses, but hasnโ€™t made a difference. You donโ€™t get this with survey monkey! Help please!


Liz
Community Team
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  • Tech Community Advocate
  • 14437 replies
  • August 6, 2021

Hi @Janet fielding Do you mind sending the URL of the form youโ€™re referencing? 


  • Navigating the Land
  • 2 replies
  • August 8, 2021

You can pls check my form here: cv

 

 


  • Navigating the Land
  • 2 replies
  • August 8, 2021

Iโ€™ve got the same error. Here is the URL of my form


Liz
Community Team
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  • Tech Community Advocate
  • 14437 replies
  • August 9, 2021

Thanks, @huong pham ! It looks like the form was automatically closed because your account has reached the response limit. In order to collect more responses and open the form again, youโ€™ll need to upgrade your account to a higher plan. 

I hope this helps clarify!


  • Navigating the Land
  • 1 reply
  • August 10, 2021

Hi Liz 

I noted you are quit helpful regarding the form closed issue. I have tried the previous solutions you suggested, but it is still not open. Can you please assist?

I provided the link below less the apostrophes

"https://h8tnbnr4rd0.typeform.com/to/QhSYdzVF"

 

 


Liz
Community Team
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  • Tech Community Advocate
  • 14437 replies
  • August 10, 2021

Hi @GlenV1.0 It looks like the response limit on your account has also been reached, and you will need to upgrade your plan in order to open the form. Let me know if you run into any issues upgrading!


  • Explorer
  • 2 replies
  • August 20, 2021

Did anyone find a solution this error? My typeform says itโ€™s open for submissions, but the live link says itโ€™s closed. We havenโ€™t reached out account limit of respondents. We just sent an email out to thousands of people and itโ€™s broken.

Any help would be greatly appreciated.


Liz
Community Team
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  • Tech Community Advocate
  • 14437 replies
  • August 27, 2021

Hi @LBROWN Can you send the URL of your form? Thanks!


  • Explorer
  • 3 replies
  • October 26, 2021

I am having this same problem! And I just sent out 300 reminder emails today asking people to take this survey! I need help asap! Hereโ€™s my URL: https://cireequity.typeform.com/to/BSdExU5P#email=xxxxx&fname=xxxxx


Liz
Community Team
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  • Tech Community Advocate
  • 14437 replies
  • October 26, 2021

Hi @SHOYEM Can you be sure that your form is published? Thanks!


  • Explorer
  • 3 replies
  • October 27, 2021

Yes, it is published.

 


Liz
Community Team
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  • 14437 replies
  • October 27, 2021

Do you happen to know if your account has reached its response limit, @SHOYEM ?


  • Explorer
  • 3 replies
  • October 28, 2021

I only have 57 survey responses on a professional account. I canโ€™t imagine that is the limit!


Liz
Community Team
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  • 14437 replies
  • October 28, 2021

Hm. If you havenโ€™t already, @SHOYEM , I would suggest reaching out to our support team from your account email here, who can log into your account and see why the form is showing that message still. 


Liz
Community Team
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  • Tech Community Advocate
  • 14437 replies
  • Answer
  • October 28, 2021

Hello all! There are some general reasons why this might happen: 

  • You have manually closed your Typeform to new responses. 
  • Your account has reached its response limit
  • You have recently downgraded your account, and your form is using features that arenโ€™t in your plan. 

If none of these apply, then contact our support team here with the form URL so they can take a closer look at this for you. :grin:


  • Navigating the Land
  • 2 replies
  • November 30, 2022

My typeform recently went down and is now saying โ€œtypeform is now closedโ€ .

I am using the free version but I have not reached yet the respondent limit.

Can anyone assist please?

Thank you!


Liz
Community Team
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  • Tech Community Advocate
  • 14437 replies
  • November 30, 2022

Hi @Taitai Iโ€™ve added your post here where we have some possible solutions for you. ๐Ÿ˜€


  • Navigating the Land
  • 2 replies
  • December 1, 2022

Thank you @Liz !


  • Explorer
  • 2 replies
  • December 15, 2022

@ Liz; We are having the same issue and none of the suggested fixes apply.  We have not reached any limits or manually closed the typeform etc...


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