We use Typeform's multilingual functionality, respondents see the form in their own language based on their browser settings, across the languages we've configured.
The gap: when a submission comes into our inbox, the notification always shows the content in the default language (English). There is no indication of which language the respondent actually used. Our support agents have no way of knowing which language to reply in.
What we're asking for:
Include the respondent's detected language in the submission notification, either as a visible field or as a usable variable or show the form in the language the customer completed it in so support teams can respond in the right language from the start.
Why it matters:
For any team handling multilingual customer contact, this is the missing piece. The form experience is localized, but the handoff to the support team is not. A simple language indicator in the notification or showing the form in the customers language would close that gap entirely.
Typeform support has already passed this on to the product team. Would be great to see it on the roadmap.
Curious whether others are running into the same thing.
